City of New York ยท 1 day ago
Training QA & Documentation Specialist
New York, NY
Part-time
Onsite
New Grad, Entry Level
$28.98/hr - $28.98/hrCity of New York is dedicated to making city government work for all New Yorkers, and they are seeking a Training QA & Documentation Specialist to join their eLearning team. This role ensures that all online training content is accurate, accessible, and user-friendly, improving the learning experience for City employees through rigorous quality assurance and documentation.
GovernmentLegalPublic Relations
Responsibilities
Test eLearning courses across multiple browsers, devices, and LMS environments to confirm functionality and performance
Review eLearning content for accuracy, usability, accessibility, media quality, and system compatibility to ensure compliance with standards and a seamless learner experience
Document every step of the QA process, capturing bugs, usability issues, fixes, and release outcomes
Develop and maintain standardized QA documentation, version control records, and release notes to ensure consistent course management
Create and update NYCityLearn user documentation, including guides, FAQs, and job aids to support employees and agency training liaisons
Translate feedback into documentation by capturing learner insights through surveys, focus groups, and A/B testing
Manage course releases to minimize disruption, ensuring that both internal and user-facing documentation is accurate and accessible
Track and report on metrics (bugs per release, cycle times, learner impact) with clear documentation to guide improvements
Qualification
Required
Education and/or experience appropriate to qualify for the specific assignment
Preferred
Excellent written and verbal communication skills, with a strong focus on documentation and knowledge management
Ability to create user-friendly materials (guides, FAQs, job aids) to support NYCityLearn users
Detail-oriented and comfortable testing and documenting technical issues
Familiarity with eLearning systems, QA testing, or accessibility standards is a plus
Strong organizational skills and ability to manage multiple projects at once
Benefits
Public Service Loan Forgiveness
Company
City of New York
City of New York, often called as New York City, is the most populous city in United States.
Founded in 1898
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Carl G Esposito
Chief Information Security Officer
Dawn Miller
Senior Advisor to the Chief Climate Officer
Recent News
The Real Deal
2026-01-02
bloomberglaw.com
2026-01-02
2025-12-26
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