iClassPro - Class Management Software · 1 day ago
Payment Services Representative
Longview,TX,US
Full-time
Onsite
Entry Level
2+ years expiClassPro is a leading class management software company dedicated to supporting youth activity centers. The Payment Services Representative will serve as the first point of contact for payment support, manage customer interactions, and ensure timely resolutions to inquiries.
Information TechnologyPaymentsSaaSService IndustrySoftware
No H1B
Responsibilities
Serve as the first point of contact for payment support—answer inquiries, resolve incidents, and deliver clear, effective solutions via phone and ticketing systems
Manage and document all customer interactions with accuracy and care, ensuring timely follow-up on open issues
Partner with Tier 2 Advanced Support to escalate and resolve complex cases efficiently
Maintain your personal work queue while meeting productivity, quality, and response-time goals
Conduct outbound follow-up calls for escalated or pending cases to ensure complete resolution
Access, analyze, and interpret merchant account details, billing data, and terminal information to support customer needs
Contribute to team success through additional responsibilities, such as account setup and new merchant onboarding
Qualification
Required
Minimum of 2 years of customer service experience, including at least 1 year in a related field
Exceptional attention to detail and strong problem-solving skills
Strong analytical ability to support merchant reconciliation and reporting inquiries
Technical aptitude with the ability to learn new systems quickly
Strong multitasking and organizational skills in a fast-paced environment
Excellent verbal and written communication skills, with a customer-first mindset
Preferred
Bank Teller experience
Processor experience
Customer Support experience
Benefits
Robust PTO because work-life balance matters
Comprehensive health benefits including medical, dental, vision, and more!
Generous 401(k) contribution to help you plan for your future
Fun company events that connect our team
Career growth opportunities in a thriving, purpose-driven company
Company
iClassPro - Class Management Software
When you run a gymnastics, swim, cheer or dance business, there’s so much you have to do — but so much else you want to do.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Christopher McNabb
Founder, President & CEO
Recent News
Company data provided by crunchbase