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USO · 1 day ago

Chief Administrative Officer

Arlington, VA, United States

Full-time

Onsite

Director/Executive

15+ years exp

USO is a global organization dedicated to supporting military personnel and their families. The Chief Administrative Officer will provide strategic leadership and operational oversight across critical functions such as Human Resources, Information Technology, and Government Relations to ensure alignment with the organization's mission and values.

Non Profit

Responsibilities

Serve as a senior enterprise integrator, aligning administrative and enabling functions to support USO’s mission, strategy, and global operations

Drive cross-functional collaboration and consistency across HR, IT, Strategic Planning, and Government Relations

Partner with the CEO and SLT to translate organizational priorities into actionable plans, performance metrics, and operational rhythms

Foster a culture of collaboration, transparency, continuous improvement, and service to the mission through visible, engaged, in-person leadership

Partner with HR leadership to ensure systems align with organizational values, equity, accountability, and employee experience

Oversee HR strategy and execution, ensuring systems support workforce planning, talent management, compliance, and data-driven decision-making

Supervise and support the Vice President of Human Resources (or equivalent) with respect to HR strategy

Provide executive oversight of organization-wide IT strategy, infrastructure, cybersecurity, data governance, and digital enablement

Supervise and support the Vice President of Information Technology in delivering secure, scalable, and mission-aligned technology solutions

Ensure technology investments enhance operational effectiveness, staff productivity, and service delivery to service members and families

Lead and coordinate organization-wide strategic planning efforts, including annual planning, multi-year strategic initiatives, and enterprise performance tracking

Ensure alignment between strategy, organizational design, resource allocation, and execution

Support the CEO and Board with analysis, reporting, and insights related to enterprise performance and strategic priorities

Provide executive oversight of USO’s Government Relations function, ensuring strong, constructive relationships with federal, state, and local government partners

Supervise and support the Vice President of Government Relations (or equivalent) in advancing USO’s mission through effective engagement, education, and advocacy

Ensure compliance with applicable laws, regulations, and ethical standards governing government engagement

Serve as a trusted advisor to the CEO on administrative, organizational, and governance matters

Support Board and committee engagement as appropriate, including preparation of materials related to administrative functions, strategy, and government relations

Represent the USO in-person with external partners, government leaders, and stakeholders as needed

Travel domestically and internationally as required to support mission execution and organizational integration

Other duties as assigned

Qualification

Strategic LeadershipHuman Resources ManagementInformation Technology OversightGovernment RelationsStrategic PlanningAnalytical SkillsInterpersonal SkillsCollaborationCommunicationAdaptability