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Ford Office Technologies · 1 day ago

IT Field Support Technician

Niles,OH,US

Full-time

Onsite

Entry Level

1+ years exp

Ford Office Technologies is the largest independent full-line authorized provider of top manufacturers for copier, printer, and multi-function product technology. They are seeking an IT Field Support Technician to provide technical support for hardware, software, and operating systems while ensuring exceptional customer service in a professional business environment.

Data StorageDocument ManagementInformation TechnologyIT ManagementPrintingSoftwareSupply Chain Management

Responsibilities

Set up new user accounts and profiles and handle any password issues

Support the training and roll-out of new applications

Experience fixing printers and scanners

Ability to set up and work with smart boards

Basic knowledge of working with a server and networking

Chrome book repair

Utilize google suite

Answers basic questions about installation, operation, configuration, customization, and usage of network connected devices

Rectify customer issues promptly

Provide excellent communication when working with customer and team members

Escalate complex problems when required

Prioritize and manage many open cases at one time by maintaining files and records that are needed to track client issues entered into the ticketing database system

Working on assigned projects on an as needed basis

Qualification

TCP/IPDNSCOMPTIA A+ certificationTechnical supportGoogle SuiteTroubleshootingCommunication skillsTeam playerSelf-motivating

Required

An associate degree or equivalent from a technical school or related work experience is required

Minimum of 1-3 years working in a professional helpdesk environment

A strong understanding of TCP/IP, DNS, SMTP, and other network protocols is preferred

A basic understanding of networks, PC computer support, troubleshooting hardware and software issues, or classroom experience

Applicants with CDIA+ or COMPTIA A+ certification is a plus

Proficiency with business collaboration tools such as MS Office applications, Outlook, and client specific programs

Aptitude for quick learning of technical and procedural topics, self-motivating/self-learning work approach, and the ability to work and set goals with little supervision, while maintaining a strong work ethic

Requires the ability to perform multiple duties, be highly organized, work overtime when necessary, and be an excellent team player

Must have a clean driving record to include a valid driver's license and proof of insurability