Medica · 3 weeks ago
End-to-End Experience Manager
Minnetonka, Minnesota, United States
Full-time
Onsite
Mid, Senior Level
$115K/yr - $165K/yr
7+ years expMedica is a nonprofit health plan serving communities across several states, focused on delivering personalized health care experiences. The End-to-End Experience Manager is responsible for owning and improving the consumer experience through strategic initiatives and cross-functional collaboration, while monitoring key performance indicators to ensure continuous enhancement of the service provided to members.
Health CareMedical
No H1B
Responsibilities
Synthesize insights and lead human-centered design exercises to deepen understanding of the experiences our audiences have with us, supporting solution ideation and prioritization
Engage with Journey Mapping and Experience Analysts to leverage their insights in addressing consumer needs, and continuously refresh and refine roadmaps and action plans based on identified opportunities
Develop strategies and business cases to improve the end-to-end consumer experience based on consumer insights, market trends, and business objectives
Maintain a roadmap of prioritized improvements and drive steady progress across teams
Regularly report on the consumer experience improvements roadmap and action plans
Engage with Voice of Customer/Customer Insights to capture insights, monitor KPIs, and track progress toward improving consumer experience
Monitor KPIs across the end-to-end journey for continuous improvement. Socialize results and opportunity areas, and hold teams accountable for measurable progress
Maintain journey maps to reflect implemented enhancements and act as the source of truth for consumer journeys by line of business
Qualification
Required
Bachelor's degree in business, Operations, Marketing, Design, or related field
7 years of work experience beyond degree
Preferred
Experience in health insurance/health care industry
3+ years in customer experience, journey management, or related field
Benefits
Competitive medical
Dental
Vision
PTO
Holidays
Paid volunteer time off
401K contributions
Caregiver services
Many other benefits to support our employees
Company
Medica
Medica is a company that provides health coverage to meet customers needs for health plan.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Naylor
President and CEO
Jeni Alm
Vice President, Provider Partnerships and Solutions
Recent News
Insurance News in the United States
2025-12-13
Star Tribune
2025-11-24
2025-11-18
Company data provided by crunchbase