Apply on Employer Site

Bank of Hope · 1 day ago

Service Officer

Flushing, New York, United States

Full-time

Onsite

Mid Level

$24/hr - $30.50/hr

3+ years exp

Bank of Hope is seeking a Service Officer to support branch operations and enhance customer experiences. The role involves handling daily operational functions, ensuring compliance, and providing exceptional customer service while mentoring front-line staff.

BankingFinancial ServicesInsuranceVenture Capital

Responsibilities

Handle daily operational functions accurately and efficiently, including all other routine transactions

Ensure branch compliance with all policies, procedures, and regulatory requirements, including security protocols

Assist with teller duties at least 25% of their time including peak hours or staff shortages, processing transactions such as deposits, withdrawals, transfers, and other routine transactions with efficiency

Adhere to and enforce fraud detection and prevention protocols, reviewing any suspicious account activity and reporting potential risks

Assist with the preparation and coordination of audits, following through on any corrective actions

Deliver an exceptional customer experience by assisting with inquiries, resolving issues, and ensuring a welcoming environment for all clients

Engage proactively with customers to understand their needs, offering personalized banking solutions that enhance the customer relationship

Act as a role model for front-line staff, ensuring that the highest levels of customer service are maintained at all times

Act as an escalation point for more complex customer issues and work with other departments to provide effective solutions

Identify opportunities for cross-selling and upselling bank products and services, contributing to the branch’s overall sales goals

Collaborate with the Branch Manager, Operations Manager and Premier Banking Officer to support customer retention and expansion efforts, helping to grow the branch’s customer base

Help mentor tellers and other front-line staff on bank procedures, customer service standards, and operational tasks

Provide guidance to the team on operational issues and ensure consistent application of best practices

Assist with back-office duties as needed, including processing wire transfers, stop payments, and other administrative tasks