NiSource · 18 hours ago
Remote Customer Service Representative - OH & PA
United States
Full-time
Remote
Entry Level
$35K/yr - $50K/yr
1+ years expNiSource, through its Columbia Gas division, is seeking a full-time Remote Customer Service Representative to provide exceptional support to customers. The role involves handling inquiries related to utility bills, service requests, and emergency calls, while maintaining a customer-focused approach in a dynamic environment.
BiofuelEnergyNatural Resources
No H1B
Responsibilities
Respond to billing inquiries, investigate meter readings, and resolve issues related to billing accuracy or payments
Handle emergency calls promptly and professionally
Process customer requests for move-ins, account additions, and service transfers
Manage refunds, compensation requests, and account updates
Route escalated customer issues for timely resolution
Provide referrals and process requests for special programs, including Energy Assistance, CRISIS, Dollar Energy, and others as needed
Initiate service orders, respond to order inquiries, and provide status updates
Assist customers with credit and payment arrangements
Guide customers to appropriate self-service channels when applicable
Meet individual performance metrics, deadlines, and contribute to team goals
Prioritize tasks effectively while managing multiple responsibilities
Collaborate in a team environment to achieve shared objectives
Qualification
Required
Must reside in Ohio or Pennsylvania AND be within 80 miles or less from one of the Columbia Gas facilities
Must be available from 7:00 am – 7:00 pm Monday - Friday and able to attend 100% of the 13-week training program
Ability to work from a secure, private home office with minimal distractions
Maintain a hardwired high-speed internet connection with minimum speeds of 75 Mbps download and 15 Mbps upload
A smartphone is required to install a secure VPN application
This position is primarily remote; however, employees must have reliable transportation to travel to their designated Columbia Gas facility as needed
Successful applicants will be required to complete a CSR Aptitude Assessment
Must be at least 18 years of age
High school diploma or equivalent required
Minimum of one (1) year of customer service experience
Proficient computer skills, including navigating multiple tabs, windows, and systems
Ability to type at least 25 words per minute (WPM)
Strong written and verbal communication skills
For bilingual candidates: Fluent in English and Spanish with strong written communication skills in both languages
Preferred
2–3 years of call center and/or customer service experience
2–5 years of remote customer service experience
Experience in the utility industry
Advanced computer skills, including navigating multiple tabs, windows, and systems
Ability to type 60–65 words per minute (WPM)
Benefits
$500 sign‑on bonus paid in two installments: $250 on the first paycheck and $250 after 6 months of employment.
Company
NiSource
NiSource helps energize the lives of its nearly 4 million natural gas and electric customers across seven states.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.6B2025-10-31Post Ipo Equity· $1.5B
2023-06-08Post Ipo Debt· $750M
2022-06-10Post Ipo Debt· $350M
Leadership Team
Lloyd M. Yates
President and Chief Executive Officer
Recent News
2025-11-01
2025-10-31
Company data provided by crunchbase