SPECTRAFORCE · 2 days ago
Desktop Support Specialist
Chicago, IL
Full-time
Onsite
Senior Level
$45/hr - $50/hr
5+ years expSPECTRAFOR is seeking an experienced Desktop Support Specialist to join their IT team in Chicago, IL. The role involves providing advanced desktop support, managing mobile devices, and ensuring smooth device management and deployment in Intune, while delivering exceptional service to executive staff.
ConsultingCRMInformation TechnologyLegal
Responsibilities
Provide high-level support for desktop systems, including Windows and macOS, and troubleshoot complex hardware and software issues. Act as the primary point of contact for all advanced desktop issues (Level 2/3 support)
Manage and support mobile devices via Intune, ensuring devices are properly configured, secured, and compliant with organizational policies. Provide MDM support for mobile phones, tablets, and laptops
Build and configure desktops, laptops, and mobile devices in line with corporate standards. Deploy and manage these devices through Intune, ensuring they are fully integrated with company systems and applications
Provide exceptional support to executives and high-level staff, ensuring their devices are set up to meet their specific needs. Handle face-to-face interactions and ensure an impeccable experience
Manage and balance incoming service tickets, addressing issues promptly while keeping accurate records. Handle a variety of support requests, including software installations, hardware repairs, and system upgrades
Provide in-person desktop support to employees across the organization, ensuring that all end-users receive prompt and efficient service
Maintain accurate documentation of support activities, configurations, and troubleshooting steps. Generate reports on support requests and trends to help improve processes
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
5+ years of experience in desktop support, IT support, or related roles
Extensive experience in Mobile Device Management (MDM) and Intune deployment and management
Strong experience in providing white-glove support for executives
Knowledge and practical application of the ITIL framework
Advanced troubleshooting skills for desktop hardware/software issues
Expertise in Intune (building, deploying, and managing devices and applications)
Familiarity with Active Directory, networking, and security protocols
Knowledge of Microsoft Office 365, networking, and peripheral devices (printers, etc.)
Proficient with MDM tools and mobile device troubleshooting
Ability to work with both Windows and macOS operating systems
Presentable and Professional Appearance: Must maintain a polished and professional image at all times, especially when interacting with executive staff
Friendly & Social: Comfortable interacting with employees at all levels and providing a positive, approachable demeanor
Face-to-Face Interactions: Comfortable with in-person, direct communication with customers and end-users, delivering excellent service at all times
Organizational Skills: Able to manage multiple tasks, prioritize work effectively, and stay organized in a fast-paced environment
Self-Starter: Ability to work independently with minimal supervision and make decisions as needed
Preferred
Certifications like CompTIA A+, MCDST, Microsoft Certified IT Professional (MCITP), or ITIL Foundation
Experience with cloud-based desktop solutions and virtualization tools
Experience managing and deploying software via Intune
Company
SPECTRAFORCE
Welcome to SPECTRAFORCE, your gateway to NEWJOBPHORIA™! Established in 2004, SPECTRAFORCE is now one of the largest and fastest growing U.S.
1001-5000 employees
H1B Sponsorship
SPECTRAFORCE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (6)
2023 (1)
2022 (6)
2021 (8)
2020 (7)
Funding
Current Stage
Late StageCompany data provided by crunchbase