Onto Innovation · 18 hours ago
Field Service Engineer 3 (Non-Exempt)
Bernalillo County, NM
Full-time
Onsite
Mid, Senior Level
$71K/yr - $107K/yr
5+ years expOnto Innovation is a leader in process control, specializing in advanced semiconductor technologies. They are seeking a highly skilled Field Service Engineer to provide on-site support for metrology and inspection systems, ensuring exceptional customer service and technical support.
3D TechnologyManufacturingSemiconductor
Responsibilities
Provide on-site support for installation, upgrades, calibration, maintenance, and repair of metrology and inspection tools in compliance with Onto Innovation standards and service agreements
Diagnose and resolve complex hardware and software issues independently or in collaboration with engineering teams
Manage escalations and critical customer situations effectively
Act as the primary liaison between the factory and customers for performance data collection, reliability analysis, and satisfaction tracking
Prepare detailed Field Service Reports (FSRs) documenting tool performance, issue resolution, and installation updates
Deliver feedback to engineering teams on serviceability, reliability, and installation metrics to influence future product development
Support beta programs at customer sites and engineering centers
Provide technical phone support and participate in on-call rotations as required
Qualification
Required
Bachelor's degree in Mechanical, Electrical, Automation, Mechatronics, or related engineering field
Alternatively: Associate degree or technical certification with 5+ years of relevant semiconductor field service experience
Proven ability to troubleshoot complex systems in semiconductor or manufacturing environments
Working knowledge of semiconductor process and/or metrology inspection equipment
Strong mechanical and electrical aptitude; electronics experience preferred
Familiarity with semiconductor safety, ergonomics, and yield requirements
Basic software troubleshooting skills
Exceptional problem-solving and analytical abilities
Strong written and verbal communication skills; customer-focused mindset
Collaborative team player with the ability to work independently under pressure
Excellent time and project management skills; adaptable in dynamic environments
High attention to detail in documentation and diagnostics
Ability to travel up to 25% domestically and internationally; must meet visa and site access requirements
Comfortable working in cleanroom environments, including gowning and use of breathing apparatus
Physical capability for manual tasks such as bending, crawling, and working around semiconductor systems
Benefits
Health, dental, and vision coverage
Life and disability insurance
PTO
401(k) with employer match
Employee Stock Purchase Program (ESPP)
Wellness initiatives
Company
Onto Innovation
Onto Innovation stands alone in process control with our unique perspective across the semiconductor value chain.
1001-5000 employees
H1B Sponsorship
Onto Innovation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (26)
2023 (12)
2022 (18)
2021 (13)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-11-12IPO
Leadership Team
Chris Seams
Chairman Of The Board
Recent News
2026-01-06
2025-12-22
Company data provided by crunchbase