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Intuition Robotics · 4 days ago

Program Coordinator, WA

Seattle, WA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Intuition Robotics is on a mission to empower older adults to live happier, healthier, and more independent lives at home. The Program Coordinator will be responsible for the ongoing operation and growth success of account(s) in WA State, partnering closely with the Program Manager and overseeing the implementation of ElliQ programs with partners and customers.

Artificial Intelligence (AI)Human Computer InteractionRoboticsSocialSoftware

Responsibilities

Work closely with partners (care teams and case managers from Area Agencies on Aging, State Government and Health Plans) to promote project objectives and account growth remotely and on-site

Responsible for collaborating with partners to recruit and enroll eligible ElliQ users

Oversee implementation and ongoing management of our partners by following best practices

Work closely with Intuition Robotics team to help build awareness and exposure of partners’ ElliQ program

Regularly review customer reports to assess the health of the account

Identify additional opportunities to add value through ElliQ for our customers and users

Serve as the voice of the customer, providing product feedback and customer needs

Ongoing communication with internal teams to ensure project success, discussing challenges, incentives, and changes within the market

This job requires travel throughout the WA state and the US

Qualification

Account managementCustomer successTechnical orientationCare management experienceOrganizational skillsProblem-solvingCustomer serviceCoaching skillsGoogle Drive toolsCommunication skills