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Nexum, Inc. · 1 day ago

Business Services Manager

United States

Full-time

Remote

Mid Level

$90K/yr - $120K/yr

Nexum, Inc. is a company dedicated to providing business services and solutions, and they are seeking a Business Services Manager to oversee the editing and formalization of customer deliverables. The role involves managing SOWs, ensuring quality control of customer-facing documents, and coordinating with various departments to maintain workflow efficiency.

Cyber SecurityInformation TechnologyNetwork SecuritySecuritySoftware

Hiring Manager

Sarah Rogers, SHRM-SCP

Responsibilities

Edit reports and customer deliverables, including technical reports (assessments, web application tests, etc.), RFP responses, presentations, and blog posts

Assist other departments with edits to customer-facing documents

Assist Marketing in expediting final review of public-facing content

Review internally-completed content in our form agreements before these are sent to prospects and customers, when GC is unavailable

Review and create language for Statements of Work (SOWs) and customer-facing quotes

Populate and finalize formal SOWs based on technical content provided by engineers

Standardize and maintain SOW and reporting templates and other customer-facing documents

Update and manage the Business Services Group’s (BSG) Task List; track BSG assessment SOWs from initial scoping call to signed SOW, then manage and track status of the assessment project

Ensure nothing requested of the team falls through the cracks

Route quotes and SOWs through AdobeSign for external and internal signatures as requested

Request Certificates of Insurance from insurance broker and send as appropriate

Coordinate with outside counsel when GC is unavailable to ensure only specific legal issues are handled by outside counsel, and escalate internal issues as gatekeeper to GC at such times

Act as point person during busy periods for deciding whether matters need to go to GC (or when GC unavailable, to outside counsel)

Qualification

IT security assessmentSOW draftingTechnical writingSharePoint skillsSalesforce platformNetworking backgroundTechnical supportCommunicationOrganizational skillsAttention to detail

Required

Excellent communications skills including writing/editing, excellent organizational skills, and top-notch attention to detail

Experience with reading and editing IT technical security assessment and related documents (such as SOWs)

Networking/engineering background in an IT security environment

Preferred

Technical writing background at a networking/IT firm

Security Assessment background

Technical support of sales organization (SE background or RFP response drafting support)

SharePoint skills: Forms, document submission, document management, change control on docs, updating and managing task management system. Creating SharePoint subsites, and developing self-service document solutions for the company's internal use

Solid knowledge of the nuances of MS Word and Adobe PDF tools

Experience editing and writing assessment and other technical reports and experience coaching engineers on reporting

Experience scoping and quoting IT services, especially security services, and drafting SOWs

Experience in managed security services organizations

Reasonable technical understanding of information security practices and products

Experience working for or with a technology services provider or Value Added Reseller (VAR)

Experience using the Salesforce platform