Florida State University · 3 days ago
Course Reserves & Scholar Support Supervisor - FSU Libraries
Tallahassee, FL
Full-time
Onsite
Entry, Mid Level
1+ years expFlorida State University is one of the nation's elite research universities, and they are seeking a Course Reserves & Scholar Support Supervisor for FSU Libraries. The role involves leading the daily processing of Course Reserve Requests and collaborating with staff to develop policies and procedures for Course Reserves, while also supervising part-time staff and maintaining service desk operations.
EducationUniversities
Responsibilities
Leads the daily processing of Course Reserve Requests for Dirac Science Library
Collaborates with the Access Services Librarian for developing policies, procedures, outreach, and organization of Course Reserves as a service for FSU Libraries, as well as training staff
Updates the Course Reserve Manual. Provides communication between library staff, scholars, and faculty throughout the Reserves process
Maintains and leverages expert knowledge in all systems used to administer the Course Reserves program at FSU Libraries, including, but not limited to, Alma, Primo, and the RT queue. Serves permanently on the Course Reserves Committee
Helps maintain the staffing levels for Dirac's main Scholar Support Desk
Creates and updates the weekly service desk schedules
Trains, schedules, approves time sheets, creates professional development opportunities and supervises part-time staff
Processes ASD's suite of library materials services including but not limited to Library Material Requests, Library Express Delivery, Curbside Pick Up, and Course Reserves
Participates in preparing reports in relation to these services
Assists with Collection Access projects as needed
Assists the Access Services Librarian in creating policies & procedures for circulating materials and improving scholar experience at the Scholar Support Desk
Troubleshoots basic circulation issues including locating materials and providing general information about library services to patrons
Provides in-person and virtual reference services
Assists with maintaining training materials and handbooks for their area: Scholar Support Desk Handbook, Supervisors Handbook, Course Reserve Manual, etc
Works collaboratively with all departments in Access Services & Delivery to cross train team members
Participates in Access Services & Delivery, Research & Learning Services, and/or FSU Libraries promotional activities
Performs other duties as assigned
Qualification
Required
A Bachelor's degree and one year of experience; or a high school diploma or equivalent and five years of experience. (Note: a combination of post high school education and experience equal to five years.)
Preferred
Ability to demonstrate effective customer service skills
Ability to communicate effectively verbally and in writing
Ability to convey technical information to technical and non-technical users
Ability to effectively train and direct the work of others
Ability to establish and maintain effective working relationships
Ability to prioritize, organize and perform multiple work assignments simultaneously
Ability to utilize technical skills
Knowledge of and ability to interpret and apply related federal, state, and local laws, ordinances, rules and regulations
Knowledge of and the ability to interpret and apply related University policies, procedures, principles, and practices
Knowledge of applicable computer applications and basic computer functions
Knowledge of the policies and practices of library services
Benefits
FSU offers a robust Total Rewards package.
Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Company
Florida State University
Florida State University is an American public space-grant and sea-grant research uivnersity.
5001-10000 employees
H1B Sponsorship
Florida State University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (152)
2024 (108)
2023 (106)
2022 (80)
2021 (33)
2020 (34)
Funding
Current Stage
Late StageTotal Funding
$108.2MKey Investors
National Science FoundationNational Institutes of Health
2024-02-23Grant· $6M
2023-01-27Grant· $72.7M
2021-10-14Grant· $14.5M
Leadership Team
Ebe Randeree
Associate Dean. College of Communication & Information
Jeff Latimer
Director of IT for College of Medicine and FSU Health
Recent News
2025-11-24
Company data provided by crunchbase