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General Dynamics Information Technology · 1 day ago

VTC Technician

USA NM Albuquerque

Full-time

Onsite

Senior Level, Lead/Staff

$42.38/hr - $57.34/hr

8+ years exp

General Dynamics Information Technology is a global technology and professional services company, and they are seeking a VTC Technician to manage video teleconferencing systems. The role involves daily management, troubleshooting, and ensuring the functionality of VTC equipment while mentoring junior technicians.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Responsible for daily management of MS Teams based VTC and Conference Room systems

Resolve problems and configure rooms to meet requirements for scheduled conferences

Operate and troubleshoot VTC and conference room equipment, initiating trouble tickets for external support when needed

Perform routine performance testing to ensure VTC equipment operates at optimal performance and capacity

Support the installation of new or upgrades of existing VTC systems

Serve as a Tier 2+ technician, handling uncommon incidents or requests outside the standard scope

Support VTC and Presentation Conferences, verifying functionality, assisting with setup, and troubleshooting during conferences

Perform spot checks of equipment to verify functionality on a scheduled basis

Troubleshoot Codec hardware, network, VLAN, software configurations, and inter-device connections

Respond to and resolve trouble tickets within the required Service Level Agreement (SLA)

Provide user training and mentor junior VTC technicians

Maintain an accurate and complete government asset inventory

Other duties as assigned

Qualification

Video Teleconferencing ServicesSystem AdministrationTechnical TroubleshootingEnd User SupportWrittenStrategic PlanningOrganizationAnalytical skillsProblem SolvingOral CommunicationLeadership

Required

Top Secret clearance level must currently possess

8+ years of related experience

US Citizenship Required

Education: Associate's Degree (Substitutions will be based on additional years of experience)

Technical Skills: System Administration, Video Teleconferencing Services, End User Support, Troubleshooting/Problem Solving

Security Clearance Level: DOE Q or TS

Skills and Abilities: Written and Oral Communication, Leadership, Strategic Planning, Organization, Problem Solving

Benefits

Medical plan options, some with Health Savings Accounts

Dental plan options

A vision plan

A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match

Full flex work weeks where possible

A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees