Mindlance · 4 days ago
IT Field Service Technician
Malvern, PA
Full-time
Onsite
Entry Level
2+ years expMindlance is a company seeking an IT Field Service Technician to provide direct technical support to end users. The role involves troubleshooting hardware, software, and network issues while ensuring operational efficiency and maintaining records of resolutions.
Human Resources
Responsibilities
Provides first-level technical support to end-users facing issues with hardware, software, or network services
Installs, configures, and maintains IT equipment and software to ensure operational efficiency
Assists in troubleshooting and resolving technical problems, escalating more complex issues to higher-level staff
Maintains records of issues and resolutions for future reference and for improving IT support processes
Understands basic user technology issues and provides solutions based upon basic proven methods
Interacts with clients to process basic service requests or resolve basic technical problems
Replaces and rebuilds hardware components as needed
Perform IT Procurement in accordance with corporate guidelines
Coordinate with local IT support vendors for services such as Network cable installation, Copier Support, and eWaste collection
Provide general site application support & troubleshooting
Provide 1st level network, telecom & server support
Ensures IT tickets are updated and resolved in a timely manner
Understands and comply with relevant Standard Operating Procedures
On call 24x7 for emergencies and support for special projects
Effectively communicates clear, concise, and accurate status as required
Provide updates of specific site requirements
Other duties may be assigned or required
Qualification
Required
College level diploma in Information Technology, Computer Science, or a related field
Minimum of 2 years relevant direct technical support experience
Technical Skills: A strong foundation in IT principles, including knowledge of hardware, software, networks, and security
Analytical Skills: The ability to aid in analyzing problems, identify root causes, and help implement solutions as directed
Communication Skills: Effective verbal and written communication skills are essential to interact directly with end users, other team members, and other IT support departments
Ticket Management Skills: The ability to consistently manage and complete assigned incident and request tickets within defined SLA's
Customer Service Orientation: A focus on delivering high-quality service to all users
Adaptability and Flexibility: The ability to adapt to new technologies, processes, and challenges
Problem-Solving Skills: The ability to understand the incident or request assigned, perform suitable inquiry to gain additional information and work to provide a proper resolution
Knowledge of ITIL and Other Frameworks: Understanding of IT service delivery fundamentals, the use of ServiceNow and how to properly process IT tickets and manage local site IT inventory
Preferred
Certifications relevant to the specific IT domain can also be advantageous. (e.g., CompTIA A+, Network+) are highly beneficial
Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desired
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
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