NYC Department of Housing Preservation & Development · 2 days ago
Registration Associate for the Division of Administration and Internal Compliance (AIC)
New York, NY
Full-time
Onsite
Entry Level
$63K/yr - $72K/yr
2+ years expThe NYC Department of Housing Preservation & Development (HPD) promotes quality and affordability in the city's housing. As a Registration Associate/Community Coordinator, you will assist private owners with property registration and ensure compliance with the NYC Housing Maintenance Code.
CommunitiesGovernmentProperty DevelopmentReal Estate
Responsibilities
Assisting the Unit with the daily tasks of Registration Assistance by providing assistance to private owners of multiple dwellings and private dwellings in New York City who are statutorily required to annually register their properties with HPD in accordance with NYC Housing Maintenance Code, Sections 27-2097 through 27-2109
Assisting with the processing of the unit's daily mail influx which consists of large volumes of registration forms and ensure that mail is opened, sorted, and scanned
Liaison to and providing customer service through research via email and in-person contact to owners and managing agents seeking information and assistance with property registration matters
Liaison to and providing customer service via high-volume call center
Process requests for Certified Copies, Invalidations, and Not Required to Register Forms
Process and respond to Freedom of Information Law (FOIL) requests
Process and respond to court subpoenas requesting Property Registration Forms
Conduct research and respond to agency Ticklers received by City Hall
Monitor the Unit’s electronic In-Box to ensure prompt responses to written inquiries from owners and managing agents, elected officials and other City Agencies in regards to Annual Property Registration issues
Accept and process payments of various types of fees from owners of multiple and private dwellings in New York City who statutorily required to annually register their properties with HPD in accordance with NYC Housing Maintenance Code, Sections 27-2097 through 27-2109
Represent the Unit at outreach and community events such as Owner and Resource Fairs to enhance and increase the number of Annual Property Registrations
Review and evaluate documents submitted by building owners for accuracy and completeness
Perform special projects
Qualification
Required
A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
Education and/or experience which is equivalent to '1' or '2' above. However, all candidates must have at least one year of experience as described in '1' above
Preferred
Strong interpersonal skills which allow effective direct communications with HPD officials, agency staff and external parties to which the office relates
Ability to work under pressure and restrictive deadlines, in an atmosphere of intense activity
Excellent analytical ability & research skills
Strong Customer Service Focus
Excellent verbal, writing and computer skills
Bilingual a Plus -Spanish Preferred
Benefits
Public Service Loan Forgiveness
Company
NYC Department of Housing Preservation & Development
Established in 1978, the New York City Department of Housing Preservation and Development (HPD) is the largest city housing preservation and development agency in the nation.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ahmed Tigani
First Deputy Commissioner and Chief Diversity Officer
Dave Seliger
Chief Digital Equity Officer
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