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Margaux · 1 day ago

Operations Senior Manager

United States

Full-time

Remote

Senior Level

$125K/yr - $145K/yr

5+ years exp

Margaux is a modern footwear brand focused on thoughtful design and exceptional customer experience. They are seeking an Operations Senior Manager to oversee day-to-day operations of inventory and orders across wholesale and retail channels, ensuring efficiency and accuracy in warehouse operations and fulfillment processes.

E-CommerceFashion

Responsibilities

Oversee day-to-day warehouse operations, including inbound receipts, put-away, inventory accuracy, and outbound channel fulfillment

Assess warehouse capacity, workflows, and performance to support current needs and future growth

Monitor inventory levels and movements across warehouse, retail, and wholesale channels to ensure alignment with demand

Partner with warehouse and 3PL teams to maintain service levels, accuracy, and operational efficiency

Identify and implement process improvements to reduce errors, improve speed, and scale operations

Ensure inventory accuracy across systems by regularly auditing discrepancies and leading resolution efforts

Own the end-to-end wholesale order process, from order receipt through shipment and delivery

Ensure accurate allocation, pick/pack/ship execution, and compliance with wholesale partner requirements

Own retail inventory operations, including store replenishment, inter-store transfers, and special requests

Act as the operational point of contact for resolving shipping issues, shortages, or delivery exceptions

Serve as a primary systems owner and power user for warehouse and inventory tools (e.g., WMS, ERP), supporting troubleshooting, data accuracy, and workflow optimization

Maintain accurate product, SKU, and inventory data across operational systems, partnering with internal teams to resolve discrepancies

Partner with Planning and Wholesale teams to support seasonal launches, reorders, and key deliveries through system setup and execution

Evaluate short- and medium-term 3PL needs, including capacity planning, service level requirements, and potential expansion or optimization opportunities

Define, monitor, and evolve warehouse and fulfillment SLAs in partnership with internal stakeholders and external partners

Strengthen factory-to-warehouse communication to ensure clear visibility into production timing, inbound planning, and receipt readiness

Partner with Planning to improve inventory forecasting inputs and execution, ensuring operational constraints and opportunities are reflected in plans

Proactively identify risks and opportunities across the inventory lifecycle and recommend improvements to support growth and peak periods

Work closely with Wholesale, Retail, Planning, Finance, and Production teams to align on inventory strategy and execution

Partner with Customer Experience to resolve order-related questions impacting wholesale or retail customers

Support operational initiatives tied to new launches, retail expansion, and peak periods

Qualification

Warehouse operationsInventory managementWholesale fulfillment3PL managementERP systemsOperational planningCross-functional collaborationAttention to detail