DOCUmation · 3 days ago
Master Service Technician (Production Experienced)
San Antonio, Texas, United States
Full-time
Onsite
Senior Level
5+ years expDOCUmation is a company specializing in office product services, and they are seeking a Master Service Technician with Production Experience. The role involves maintaining and repairing office equipment while ensuring high customer satisfaction and influencing sales growth.
Cyber SecurityPrintingSoftware
Responsibilities
Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
Assist with the development of AEs assigned to the Field Service Team through technical assistance and product symptom / solution sharing
Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUMATION and our customers
Analyze customer needs, recognize business opportunities, and influence sales volume growth
Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
Complete all administrative aspects of the job on time and error-free
Provide accurate feedback with call close information, parts usage reporting and customer meter readings
Perform other activities that support DOCUMATION and our service organization
Qualification
Required
5+ years at an Associate or Entry Level Technician position preferred
Experience working on Production Ricoh, Xerox, Konica-Minolta Copiers/Printers required
Technical knowledge/skills
Analysis (problem identification)
Attention to Detail
Customer service orientation
Business skills
Communications – verbal and written
Planning and organizing, (work management)
Teamwork (cooperation)
Work standards (concern for quality)
Follow-up
Minimum: High School Diploma or GED; AA Degree or equivalent technical training
Must have a valid Driver's License and a clean driving record
Ability to occasionally stand, stoop, bend, and kneel
Manual dexterity to use hands and fingers to handle, control computer and telephone keyboard
Visual acuity to read printed and electronic documents
Ability to regularly speak clearly so listeners can understand
Ability to understand the speech of others
Ability to lift 50 pounds and transport equipment parts and boxes
Preferred
A+ / N+ Certification desired
6 Manufacturer Training Classes
Preferred Production Training on Ricoh and/or Konica Minolta
PA Rating / exceeds requirements
Company
DOCUmation
DOCUmation specializes in managed it, print management, managed software, managed onsite, managed print services, and large format printing.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Doug Vroegh
VP of Operations
Recent News
2025-05-04
2025-04-24
Company data provided by crunchbase