Microsoft · 20 hours ago
Technical Program Management
United States
Full-time
Remote
Senior Level
$140K/yr - $275K/yr
6+ years expMicrosoft is a company where passionate innovators come to collaborate and envision what can be in a cloud-enabled world. The role of Technical Program Management involves developing enterprise-grade features that impact millions of learners globally, requiring collaboration across various teams to shape architecture decisions and integrated solutions.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Analysis of Customer and Business Needs
Demonstrates and builds experiences across internal groups (e.g., products, services). Mentors others to develop problem statements and form hypotheses of multiple products or functional areas (e.g., product, service, systems) across divisional boundaries to address highly complex business, program, and customer needs, and/or market opportunities and identifies all dependencies of other features. Owns and performs experiments to test hypotheses and inform decisions on what products or functional areas (e.g., product, service, systems) to introduce across divisional boundaries. Leverages AI to identify trends and patterns and inform root causes of problems. Establishes clarity of patterns of root problem and how it relates with previously seen trends across customers. Determines the customers/sectors impacted, and uses research evidence to influence feature prioritization. Leads and drives alignment between customers, stakeholders, the market, and/or senior leadership with the goals and strategy of Microsoft. Determines and leads large process and system improvements to quickly scope insights
Identifies highly complex and strategic opportunities and gaps within multiple products or functional areas (e.g., product, service, systems) and across divisional boundaries. May define and lead internal and/or external customer or stakeholder engagements to solicit feedback and understand their experiences with Microsofts products and services. Acts as a subject matter expert in performing highly complex research of stakeholder needs in collaboration with other teams, conducting analyses, and examining customer and technology-related industry trends, as well as industry-specific requirements or regulations. Synthesizes and leverages relevant data (e.g., usage, telemetry, service data) and tools (e.g., artificial intelligence, automation) to identify highly complex patterns, and generate hypotheses for and facilitate building of solutions. Identifies gaps and needs for additional data, escalating as needed to gather requirements. Serves as a subject matter expert for the relevant programs, solutions, services, or integrated systems across functional areas they own as well as internal and external solutions (e.g., related, competitive) and industry trends
Defines the program(s) goals and prioritization for various capabilities, features, or solutions across multiple products or functional areas (e.g., product, service, systems) they own and across divisional boundaries. Translates the needs of the organization and other teams into program goals and prioritized deliverables based on data insights and aligns them with the overarching organizational strategy and key stakeholder needs. Drives and initiates risk management (proactive and reactive) to identify risks and propose mitigations. Leverages complex data (e.g., telemetry, usage, net satisfaction, customer satisfaction) and tools (e.g., artificial intelligence, automation) to build more informed risk mitigation plans. Provides solutions or recommendations to and aligns with stakeholders to make complex decisions based on data-driven identified risks and tradeoffs
Works with relevant teams (e.g., Engineering, Marketing, Design, Security) to design architecture and integrated customer solutions to highly complex technical needs for multiple products or functional areas (e.g., product, service, systems) across divisional boundaries. Works with internal and external technical partners and/or architects to represent technical solutions to customers. Reviews solution and design documents and architecture proposals, and may provide approvals. Understands what options are available and leads others to identify and select best option for needs, and creates new solutions if needed. Works with architects and technical partners to develop future proof architecture
Defines success criteria and performance metrics (e.g., objectives and key results [OKRs], key performance indicators [KPIs] such as quality and performance) for programs, solutions, services, or integrated systems across multiple functional areas and across divisional boundaries. Leads collaborations with partners and/or stakeholders (e.g., Engineering, Design) to ensure needed telemetry is developed. Deeply understands the return on investment and presents it to senior leadership. Mentors others on how to define success and performance metrics
Breaks down the program into projects and ongoing operations. Tracks, coordinates, and communicates end-to-end project schedules for multiple products or functional areas (e.g., product, service, systems) and across divisional boundaries, leveraging automation, artificial intelligence, and/or workflows where applicable. Establishes and monitors processes, and drives accountability with stakeholders for following the established schedule and processes. Tracks and manages dependencies to enable cohesive, connected user scenarios to identify and proactively mitigate risks and serves as an escalation point for issues when necessary. Makes adjustments or course corrections when projects are not aligned to schedules or goals
Creates relationships and rhythm to drive orchestration and integration efforts with internal teams and external partners and/or stakeholders to develop and implement processes for highly complex cross functional programs, solutions, services, or integrated systems across complex functional areas. Collaborates and coordinates across the business to ensure alignment and gain buy in on program management, including tradeoffs, adjustments, and improvements as feasible. Influences leadership on objectives
Drives the development of the staging and implementation plan for piloting/release in alignment with objectives and key results (OKRs) and key performance indicators (KPIs) for products or functional areas (e.g., product, service, systems) across divisional boundaries, its development timeline, and the introduction to the different programs. Evaluates KPIs for business value and aligns and drives changes to those KPIs across teams
Partners with the relevant technical and business teams to contribute, prioritize, and deliver on the roadmap for multiple products or functional areas (e.g., product, service, systems) across divisional boundaries. Understands the value proposition for multiple products or functional areas across divisional boundaries and answers technical questions on the multiple products or functional areas they own. Justifies capacity requirements and advocates for the right resource allocation. Drives features or functional areas that utilize AI and ensure they meet quality, security, and ethical standards
Identifies and provides recommendations to improve compliance programs and processes for privacy, security, accessibility, quality, responsibility, safety, and other legal and business requirements and standards
Analyzes use-case and scenario outcomes and performance targets against business goals. Analyzes test cases for gaps to champion quality improvement across teams
Leads the customer supportability experience and provides documentation (e.g., troubleshooting guidelines, best practices, blogs). Monitors how products and/or services are being used. Utilizes automation and AI to track and understand a root-cause analysis for live-site incidents. Understands and drives improvements in the support process, including both forums and communities. Collaborates with and provides deep insight to users, partners, or stakeholders (e.g., business-process owners, support, Engineering) on broad live-site improvement opportunities
Acts as a technical advisor to educate and evangelize the products or functional areas (e.g., product, service, systems) across divisional boundaries they work on with customers via meetings, presentations, and other forums. Defines and leads direct customer (internal and/or external) engagements to solicit feedback and understand their experiences with products or functional areas (e.g., product, service, systems) across divisional boundaries
Provides expertise to partner with teams and stakeholders (e.g., Engineering, Design) to collect performance metrics (e.g., key performance indicators [KPIs] such as usage, quality, speed and, cost and performance), monitor and report on progress (e.g., business reviews), and derive deep insights that lead to productive courses of action to improve development, iteration, and implementation of multiple products or functional areas (e.g., product, service, systems) across divisional boundaries. Identifies gaps in the latest technologies, artificial intelligence and Generative AI, customer listening systems, telemetry, and/or engagements (e.g., interviews, surveys) to develop insights on product and/or service performance and customer needs and drive continuous improvement across teams. Forms hypotheses to highly complex technical needs, performs experiments, and iterates to drive improvement in specific performance metrics that have measurable impact and shares insights with partners and stakeholders. Leads the development of Program Management best practices and shares them across teams
Helps deliver sales enablement and field support. Participates in business deals, creates strategic partnerships, and participates in pre-sales meetings with customers
Qualification
Required
Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
3+ years of experience managing cross-functional and/or cross-team projects
Preferred
Bachelor's Degree AND 12+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience
8+ years of experience managing cross-functional and/or cross-team projects
1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos)
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
MarketScreener
2026-01-06
2026-01-06
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