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Summit Health · 1 day ago

Patient Service Representative - Float team, Per Diem

Bend, OR

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Summit Health is a physician-led, patient-centric network dedicated to improving healthcare delivery. The Patient Service Representative is responsible for administrative tasks such as greeting patients, scheduling appointments, and managing payments while ensuring excellent customer service.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Greets visitors, patients, and families in a friendly professional manner and directs them appropriately

Communicates proactively with co-workers, physicians and patients regarding registration related information

Informs patients of delay in physician schedules

Posts all self-pay charges, collects payments, and provides patient with receipt

Accurately reconciles daily payments

Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections

Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account

Obtains, verifies and updates patient information including demographics, insurance, HIPAA forms and financial waivers

Accurately explains and completes any/all necessary forms for the patient, obtains and witnesses necessary signatures

Demonstrates a working knowledge of the insurance grid for all services performed; explains par and non-par insurance plans

Appropriately refers applicable patients to financial counselors

Schedules appointments accurately according to department guidelines; using waitlist when applicable

Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows

Reconciles billing slips to daily schedule

Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings

Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly

Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette

Confirms future appointments as needed. Review Eligibility and Phone report

Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations

Working knowledge of management of workflow dashboard

Demonstrates the ability to adequately follow downtime procedures

Recognizes and performs duties which need to be performed although not directly assigned

Other duties as assigned

Qualification

Customer serviceMedical office knowledgeEHR proficiencyPractice Management SystemBasic computer skillsStandard Office EquipmentEnglish communicationOrganizational skillsFlexibility

Required

High School Graduate/GED / Equivalent required

0 - 1 years' experience

Ability to communicate in English, both orally and in writing, required

Ability to organize and perform multiple tasks in a timely manner, required

Basic proficiency in computer use, required

Ability to commute to satellite offices as needed, required

Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail)

Standard Office Technology in a Window based environment

EHR, Practice Management System and Departmental/Ancillary Systems

Preferred

Vocational / Technical School / Diploma Program preferred

Associate's Degree, preferred

2-4 years' experience preferred

Knowledge of medical office and terminology, preferred

Benefits

Medical

Dental

Life

Disability

Vision

FSA coverages

401k savings plan

Company

Summit Health

Summit Health helps patients with all of their primary care and specialty care needs.

Founded in 1919

1001-5000 employees

https://www.summithealth.com/

H1B Sponsorship

Summit Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2020 (2)