Wipro · 2 days ago
Desktop Administrator L1
Deerfield, IL
Full-time
Onsite
New Grad, Entry Level
$25K/yr - $50K/yrWipro Limited is a leading technology services and consulting company focused on innovative solutions for digital transformation. The Desktop Administrator L1 role involves providing desktop support, troubleshooting hardware and software issues, and managing asset inventory while ensuring security compliance and maintaining service level agreements.
ConsultingInformation ServicesInformation TechnologySoftware
Responsibilities
Perform customer services related to Equipment and systems products by troubleshooting problems, resolving problems, interfacing with vendors for in-warranty returns, installing software and entering resolutions into the Service Now Ticketing system
Must be able to repair laptop/ Desktop and workstation
Maintain, analyzes, troubleshoots, and repairs hardware and computer peripherals
OS Imaging (SCCM) and setup of workstations and the installation and configuration of software and hardware
Security compliance adherence for Infra as per customer requirements
Manage assets Inventory at office, updating Assets Data Base tool, Asset Salvages. receiving and shipping out assets for end users. stockpiling inventory at depot
Manage and maintain SLA on the tickets
Should be flexible for Weekend/holiday support. Ready to travel to support any nearest office location
Onsite availability during business hours, no WFH
Qualification
Required
A+ (required)
Desktop/Laptop repair / IMAC new setups experience is a must
Good verbal communication: ability to solicit and convey moderately complex information and make recommendations
Good problem-solving skills, ability to work well with diverse personalities and teams
Considerable experience supporting Servers and Handheld Devices
Knowledge and experience on Service requests, incident, problem management, Knowledge, and experience of ticketing tools (ServiceNow)
Ability to set priorities and manage competing objectives
Ability to lift at least 50lbs
Perform customer services related to Equipment and systems products by troubleshooting problems, resolving problems, interfacing with vendors for in-warranty returns, installing software and entering resolutions into the Service Now Ticketing system
Must be able to repair laptop/ Desktop and workstation
Maintain, analyzes, troubleshoots, and repairs hardware and computer peripherals
OS Imaging (SCCM) and setup of workstations and the installation and configuration of software and hardware
Security compliance adherence for Infra as per customer requirements
Manage assets Inventory at office, updating Assets Data Base tool, Asset Salvages. receiving and shipping out assets for end users. stockpiling inventory at depot
Manage and maintain SLA on the tickets
Should be flexible for Weekend/holiday support. Ready to travel to support any nearest office location
Onsite availability during business hours, no WFH
Preferred
Dell WPD Technician
Benefits
Full range of medical and dental benefits options
Disability insurance
Paid time off (inclusive of sick leave)
Other paid and unpaid leave options
Company
Wipro
Wipro is a technology services and consulting company focused on building solutions that address clients’ digital transformation needs.
Founded in 1945
10001+ employees
H1B Sponsorship
Wipro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2251)
2024 (2251)
2023 (2845)
2022 (2422)
2021 (2837)
2020 (2468)
Funding
Current Stage
Public CompanyTotal Funding
$2.29BKey Investors
Hasham TradersPremji InvestSociete Generale
2025-06-09Post Ipo Secondary· $590.71M
2024-11-08Post Ipo Secondary· $563.71M
2022-11-22Post Ipo Secondary· $31.65M
Leadership Team
Omkar Nisal
CEO, Europe and Member of Wipro Executive Board
Srini Pallia
CEO and Managing Director
Recent News
2026-01-06
Business Standard India
2026-01-06
Company data provided by crunchbase