City of La Habra ยท 5 months ago
Lateral Communications Operator (Part-Time)
La Habra, CA
Part-time
Onsite
Entry, Mid Level
1+ years expThe City of La Habra is seeking a highly motivated and customer service-oriented individual for the role of Lateral Communications Operator Part-Time. This position involves receiving and transmitting emergency and non-emergency calls, maintaining contact with units on assignment, and documenting calls for service using a computer aided dispatch system.
Government Administration
Responsibilities
Receives calls, complaints, and inquiries from the public for police or other emergency services over the phone
Screens incoming calls to determine priority resources, and types of response required in accordance with established procedures
Simultaneously receives, responds and documents information from multiple sources while maintaining accuracy in order to relay information to responding personnel
Proficiently handles multiple tasks and events simultaneously
Communicates clearly, concisely, and possesses effective listening skills
Responsibly relays confidential information with accuracy back to the field personnel
Performs general clerical work in support of communication activities
Conducts various data entry functions as directed by supervision
Maintains contact with other cities or agencies for cooperative emergency operations
Works holidays, weekends, day, night, and graveyard shifts as assigned and required
Performs related duties as required
Qualification
Required
Typing certificate with a passing score of 40 NWPM
High School diploma or equivalent
One year of experience performing typing and clerical duties
Ability to function under stress
Ability to handle several tasks simultaneously
Successful completion of probation with a California public safety agency
Minimum one (1) year of operational experience in public safety performing duties as a Communications Operator
Valid California Class C driver's license
Ability to pass a thorough background investigation and polygraph
Ability to work various shifts including holidays and weekends
Preferred
Completion of the California Commission on Peace Officer's Standards and Training (POST) Public Safety Dispatcher course
Benefits
The City provides a deferred compensation 457 plan administered by MissionSquare Retirement (formerly ICMA-RC).
Part-time employees are entitled to use accrued sick leave after 90 days of employment and are only permitted to use 40 hours of accrued sick leave time per year.
Company
City of La Habra
About La Habra Located at Orange County's northernmost corner, La Habra is 7.3 square miles with a population of 61,789 and approximately 21,000 households.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase