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AEON CO. (M) BHD. · 1 week ago

Front Desk Assistant (Archdale)

Minneapolis, MN

Full-time

Onsite

Entry Level

$18/hr - $20/hr

1+ years exp

Aeon is a nonprofit developer focused on affordable housing in the Twin Cities, seeking a Front Desk Assistant for their Archdale property in Downtown Minneapolis. This role involves performing administrative duties, monitoring security, and fostering a sense of community among residents.

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Responsibilities

Must become closely acquainted with the property and its residents, vendors, etc. to foster a sense of community and home, while maintaining professional boundaries

Have thorough knowledge and understanding of community rules and expectations, monitor building's security cameras and alarms, and maintain the harmony of the residents and their guests

Must be able to take charge and direct others in emergencies as they arise

Compose comprehensive reports outlining observations and activities during their assigned shift

Administrative duties include assembling resident files, processing move-in and move-out paperwork, assisting Site Manager with recertification paperwork for existing residents and other duties as assigned

Answer/route all incoming phone calls, maintain a welcoming environment, answer general inquiries

Assist residents and effectively and professionally diffuse resident or visitor confrontations, while acting decisively in any crisis situation

Effectively and accurately communicate all housing requirements/criteria for incoming marketing inquiries

Maintain desk area and lobby to ensure neat and professional appearance

Be timely and dependable, reporting to work for all assigned shifts, ready to begin work precisely at the shift start time

Qualification

Administrative experienceCustomer serviceVerbal communicationInterpersonal communicationDependabilityCultural responsivenessProblem solvingTeamwork

Required

1+ years of administrative experience or the equivalent required

Ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations

Must possess excellent verbal communication skills, exceptional phone etiquette and superior customer service

Proven ability to create and sustain positive resident relations while maintaining professional boundaries

Must show good judgment and common sense, follow directions and directives from supervisors, and follow company policies and guidelines

Proven ability to work independently and on a team

Must have the ability to maintain prompt and committed attendance

Must be a resourceful, problem solving, relationship-building, seeker of excellence

Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts

Ability to lift up to 10lbs

Ability to reach above and below the shoulders

Ability to sit and stand for extended periods of time

Ability to complete daily tours/rounds at assigned property(ies) including but not limited to inspecting grounds, hallways, stairwells, and apartment homes

Ability to file, open and close file drawers, and enter data into a computer for extended periods of time

Ability to withstand external weather conditions