Nova 401(k) Associates · 21 hours ago
Entry Level Customer Service Representative
United States
Full-time
Remote
New Grad, Entry Level
$18/hr - $22/hrNova 401(k) Associates is looking for a full-time remote customer service representative to manage phone calls and emails related to retirement plan transactions. The role involves assisting participants with requests and establishing relationships with vendors and plan sponsors, while also pursuing relevant certifications.
ConsultingFinancial Services
No H1B
Responsibilities
Responsible for answering the Nova participant services line
Work directly with participants and clients to help initiate requests through the recordkeeper sites and answer questions related to pending requests
Establish solid working relationships with all vendors and plan sponsors to ensure open and accurate communication
Provide data entry assistance for Distribution Department
Pursue and attain NIPA’s Distribution Administrator and Loan Administrator Certificates
Perform other related duties as required
Qualification
Required
Bachelor's degree required
Ability to establish priorities, work independently, and proceed with objectives without supervision
Superior organizational and coordination skills
Flexibility, adaptability, and ability to multi-task
Coachable and committed to professional development
Preferred
Bilingual speaking is a plus
Experience in a customer service or call center setting a plus but not required
Benefits
Paid training
We will supply all necessary computer equipment
Company
Nova 401(k) Associates
Nova 401(k) Associates is a financial services firm headquartered in Houston.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Arasely Valdez, ERPA, QPA, QKA, APA
Chief Operations Officer
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