Home Comfort Experts · 6 days ago
Customer Service Representative HIRING EVENT - 1/13/26
Mishawaka, IN
Full-time
Onsite
Entry, Mid Level
$16/hr - $18/hr
2+ years expHome Comfort Experts is a company providing HVAC and plumbing services throughout Northern Indiana and Southwest Michigan. They are seeking an outgoing and well-spoken Customer Service Representative to assist customers with booking appointments and promoting the brand's services.
Air TransportationBusiness DevelopmentHeating Ventilation and Air Conditioning (HVAC)Real Estate
Responsibilities
Answer inbound customer calls in a fast-paced environment
Empathize & understand customer’s urgent plumbing & HVAC
Book the customer’s appointment in CRM
Answer customer questions and provide basic services information
Make outbound calls to schedule service calls
Sell and renew memberships
Follow scripting to provide consistent experience for clients
Cross-promote various trade services to customers
Communicate with customers via chat or email
Complete any responsibilities assigned by manager
Qualification
Required
High School Diploma or Equivalent (Required)
2+ years call center, customer service, sales, or appointment setting
Excellent communication skills, both verbal and written
Ability to multitask in a fast-paced environment
Exceptional customer service and phone skills
Strong attention to detail with problem-solving capabilities
Strong listening and sales skills
Ability to achieve target goal
Proficiency in Microsoft Office and CRM software
Proficient at typing & comfortable with computers
Preferred
2-year degree a plus
Previous experience in HVAC, plumbing, electrical services, or construction a plus
call center, customer service, sales, or appointment setting: 2 years (Preferred)
Benefits
401(k) with 3% matching
Medical, Dental and Vision plans
Short- and Long-Term Disability plans
Paid time off + 6 holidays
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Home Comfort Experts
Home Comfort Experts provides residential plumbing, heating, and air conditioning services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase