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TOTE Maritime · 1 day ago

Operations Generalist

Anchorage, AK

Full-time

Onsite

New Grad, Entry Level

TOTE Maritime is a company that provides maritime transportation services. They are seeking an Operations Generalist to provide coverage support for clerical staff in Anchorage, handling tasks such as tracking shipments, engaging with customers, and generating reports.

Information Technology

Responsibilities

Utilize internal systems (e.g. Enterprise Asset Management (EAM), Cargowise, Mainsail) to track container shipments

Engage with customers via phone or email regarding questions about deliveries, pickups, etc

Generate reports via internal systems to be utilized by multiple departments

Audit reports, bills of lading, and delivery schedules for accuracy

Communicate with carriers to coordinate container logistics

Record movement of containers and trailers entering and exiting the Anchorage terminal

Reference quotes for Northbound and Southbound container movements

Data entry using internal systems or Microsoft Excel

Build positive, collaborative relationships with internal employees

Other duties as assigned

Qualification

Customer service skillsMicrosoft ExcelData entryOrganizational skillsMulti-taskingVerbal communicationWritten communicationTeam playerWork under pressure

Required

High School Graduate (or equivalent)

Meet the federal training standards required for transportation workers within 90 days or as schedule allows

Membership in Teamsters Local 959 is required upon acceptance of the position

Excellent customer service skills

Excellent verbal and written communication skills

Good math skills

Good organizational skills

Must be a team player

Ability to multi-task and prioritize

Ability to work with little or no supervision

Ability to work under pressure with a high level of accuracy

Ability to work flexible hours, including evenings and weekends, as required

Computer literate, with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel)

Independent judgment and work prioritization skills in a high-pressure environment, while simultaneously managing various work assignments

Preferred

Clerical office experience or training preferred

Company

TOTE Maritime

TOTE provides twice-weekly shipping service to Alaska and Puerto Rico with offices in Anchorage, AK; Tacoma, WA; Jacksonville, FL; and San Juan, Puerto Rico.

Founded in 1975