HarmonyCares ยท 22 hours ago
HR Employee Services Specialist
United States
Full-time
Remote
Entry Level
$50K/yr - $58K/yr
1+ years expHarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. The HR Employee Services Specialist supports day-to-day HR operations, ensuring a positive employee experience through accurate execution of HR processes and responsive support.
Hospital & Health Care
Responsibilities
Serve as a first point of contact for employee HR inquiries, providing timely, accurate, and proactive customer service
Manage and process high volume HR administrative tasks while maintaining accuracy and attention to detail
Support I 9 processing and employment verification in compliance with federal requirements
Manage HR ticketing and intake requests, including monitoring incoming requests, responding where appropriate, and routing items to the correct HR owner or functional team
Assist with benefits administration, including employee questions, enrollment support, and coordination with internal partners
Maintain accurate employee records within HR systems and ensure data integrity
Utilize Microsoft Office tools including Excel, Word, Outlook, and Teams to track work, manage documentation, communicate updates, and support reporting needs
Communicate clearly and professionally with employees, HR partners, and internal stakeholders
Identify opportunities to improve the employee experience and flag trends or recurring issues to HR leadership
Support ongoing HR initiatives, audits, and process improvements as needed
Demonstrates a proactive, service-oriented mindset when supporting employees, responding with empathy, professionalism, and a solutions-focused approach while maintaining confidentiality and trust
Explain HR processes and next steps in a way that is easy for employees to understand, even in high-volume situations
Manages multiple tasks and priorities simultaneously while meeting deadlines
Effectively tracks work, follows through on open items, and maintains clear documentation
Demonstrates urgency and reliability in responding to employee inquiries and HR intake requests
Ensures issues are appropriately routed, monitored, and closed with clear communication
Understands when to resolve issues independently and when to escalate to the appropriate HR partner
Qualification
Required
Associate's degree or equivalent work experience
1+ year of relevant HR or administrative experience
Familiarity with basic HR terminology, policies, and processes
Strong proficiency in Microsoft Office, particularly Excel (Pivot Tables/Dashboards, etc), Word, Outlook, and Teams
Outstanding written and verbal communication skills
Demonstrated ability to work in a high volume, fast paced environment
Strong customer service orientation with a proactive and solution focused approach
Extremely detail oriented with the ability to multitask and manage competing priorities
Highly responsive and organized
Preferred
Bachelor's degree in human resources, communications, or a related field
Experience working in healthcare or a healthcare adjacent environment
Exposure to HR systems, ticketing platforms, or benefits administration in a regulated setting
Benefits
Health, Dental, Vision, Disability & Life Insurance, and much more
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time
Paid Orientation and Training
Company
HarmonyCares
Established in 1993, HarmonyCares, formerly U.S. Medical Management LLC (USMM), offers comprehensive home-based healthcare services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Elissa Estopinal
VP, Chief of Staff to the CEO
Matthew Chance
Chief Executive Officer
Company data provided by crunchbase