SMX Services & Consulting, Inc. ยท 2 days ago
Network Support Technician
Tallahassee, FL
Contract
Onsite
Entry, Mid Level
2+ years expSMX Services & Consulting, Inc. is seeking an Intermediate Network Support Technician to support the Florida Department of Transportation's enterprise network and infrastructure operations. This role involves monitoring, maintaining, and optimizing network systems while serving as a Tier 3 escalation resource and supporting infrastructure modernization initiatives.
Information ServicesInformation Technology
Responsibilities
Monitor and resolve network-related incidents and service requests escalated from the Service Desk
Serve as a Tier 3 escalation resource to diagnose and restore degraded or unavailable network services
Install, configure, maintain, and support enterprise network infrastructure, including switches, wireless access points, firewalls, and cabling
Monitor, configure, and optimize Aruba network switches and wireless access points
Install, maintain, and support physical servers used for network and infrastructure services
Administer virtual server environments (Hyper-V and HCI), including provisioning, maintenance, and high-availability configurations
Perform advanced network troubleshooting to identify root causes of outages and performance issues
Design and implement secure access controls, file server permissions, Client configurations, and group-based ACLs
Collaborate with IT teams to resolve cross-functional network, server, and application issues
Participate in network refreshes, wireless upgrades, server replacements, and infrastructure modernization projects
Document configurations, troubleshooting steps, and resolutions according to departmental standards
Coordinate vendor support and service calls, including warranty and non-warranty repairs
Maintain accurate records of network incidents, repairs, and vendor interactions
Evaluate, test, and recommend network technologies to improve performance and reliability
Provide technical guidance and knowledge transfer to other technicians
Perform other related duties as assigned
Qualification
Required
Minimum 2 years of relevant IT experience supporting network and infrastructure systems
Experience troubleshooting enterprise network environments and infrastructure components
Experience with virtualization platforms such as Hyper-V and HCI
Familiarity with enterprise networking concepts including switches, VLANs, wireless networks, and access controls
Bachelor's or Master's degree in Computer Science, Information Systems, or a related field
Ability to lift up to 50 lbs
Ability to stoop, climb ladders, squat, push, crawl, and bend
Ability to work outdoors in various weather conditions
Strong initiative and ability to work independently
Excellent written and verbal communication skills
Professional customer service orientation
Strong decision-making and problem-solving abilities
Flexibility and adaptability to changing priorities
Strong interpersonal and teamwork skills
Leadership and collaboration capabilities
Commitment to quality assurance and documentation standards
Company
SMX Services & Consulting, Inc.
Driving the Future with Technology, Talent, and Strategic Solutions At SMX Services & Consulting, Inc., we transform the way businesses manage their technology and talent by providing comprehensive solutions in IT & Engineering Staffing, SAP, Cybersecurity, Managed Services, and Digital Health.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Richard Quevedo
CEO
Steve Hodges
Chief Technology Officer
Company data provided by crunchbase