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South Oxford Management · 1 week ago

Regional Operations Support

Dallas, TX

Full-time

Onsite

Senior Level

5+ years exp

South Oxford Management is a leading full-service property management company committed to delivering exceptional experiences for residents and team members. The Regional Operations Support will assist in the operations of their region, including conducting audits, providing training, and supporting Community Managers in achieving operational goals.

Asset ManagementLeasingProperty ManagementReal Estate

Growth Opportunities

Responsibilities

Conduct onsite audits as needed on internal compliance, Mystery Shops, KnockTours, and/or any other areas of focus

Serves as backup for Community Managers where necessary

Provide after-site reports and recommendations for improvements or additional training

Assisting in recruiting top-level talent and providing additional hiring and interviewing assistance to Regional Managers

Onboard and train new hires in their respective positions

Have the knowledge and ability to train associates on company programs, leasing, marketing, and customer service

Assist with special projects and keeping up with timelines, due dates, and completion dates

Be incredibly friendly and customer-centric. Love to smile and radiate an accommodating attitude while interacting with customers and vendors

Demonstrated proficiency in using property management software (preferably Yardi and/or Real Page), word processing, spreadsheet, and database management applications to complete and produce required reports and other employment documents

Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal, financial, and human resource documents and make presentations to senior managers, clients, and others

Assisting: Regional Property Manager with overseeing the strategic direction for a portfolio of properties

Monitoring financial operations to achieve the highest net operating income (NOI) possible

Launching new initiatives

Plans and helps direct Community Managers in the operations and maintenance of sites within the area delegated by the RVP, including traveling on-site to properties, enhancing the value of each property

Upper management of objectives, budgets, and goals with plans to achieve them while helping develop the management team members to maximize performance and taking a hands-on approach to all duties

Floating Community coverage where there is a need

Update and modify policies and procedures

Review data for accuracy and prepare complicated spreadsheets

Act as an advisor to Regional Managers and on-site staff to help meet established schedules and/or resolve technical or operational problems

Drive alignment and synergy across the portfolio

Qualification

Multi-Family Housing experienceProperty management softwareMicrosoft Office proficiencyOrganizational skillsCommunication skillsProblem-solving skillsTeam playerDetail-oriented