Pandya Medical Center ยท 21 hours ago
Billing Support Associate
Duluth, GA, 30097, US
Full-time
Onsite
Mid Level
3+ years expPandya Medical Center is seeking a Billing Support Associate to manage medical records requests and assist with patient billing issues. The role ensures compliance with HIPAA regulations and maintains accurate patient information to support clinical operations.
DiabetesHealth CarePrimary and Urgent CareWomen's
Responsibilities
Process and fulfill medical records requests in a timely and HIPAA-compliant manner
Track and document all medical records requests in the practice management system and tracking logs
Verify patient insurance eligibility at least 48 hours prior to scheduled appointments
Contact patients to obtain updated insurance information when needed and document outreach attempts
Identify referral requirements and obtain referrals from insurance carriers as needed
Submit referrals online or by phone and ensure all required documentation is complete
Confirm referral details including provider information, diagnosis codes, and appointment dates
Review patient accounts for outstanding balances and notify patients of amounts due
Collect payments or assist patients with payment options when applicable
Communicate professionally with patients, providers, insurance companies, and staff
Maintain accurate documentation within the electronic medical record (EMR) system
Qualification
Required
Knowledge of medical billing, insurance verification, and referrals
Understanding of HIPAA regulations and patient privacy requirements
Ability to explain insurance benefits, patient balances, and payment responsibilities
Strong customer service and communication skills
Ability to multitask and manage deadlines in a fast-paced environment
Proficiency with EMR systems and standard office software (Microsoft Word, Excel, email)
Strong attention to detail and organizational skills
Ability to work independently and as part of a team
High school diploma or equivalent required
Minimum of 3 years of experience in medical billing and medical records
Experience working with EMR systems and medical terminology
Company
Pandya Medical Center
Pandya Medical Center provides weight loss treatment, hormone replacement, and primary care services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase