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AlphaGraphics · 3 weeks ago

Customer Service Representative/Sales Support

Chicago, IL 60607

Full-time

Onsite

New Grad, Entry Level

$24/hr - $24/hr

AlphaGraphics is an established leader in the Printing, Design, and Signage industries, seeking a Customer Service Representative (CSR) to join their team. The CSR will be responsible for building positive customer relationships and providing sales support by assisting in creating estimates and processing orders.

Communications InfrastructureEmail MarketingGraphic DesignMarketingPrintingProduct Design

Responsibilities

Serve as the primary internal representative of the organization

Convey to the customer our expertise in products, services, and capabilities

Serve as an external key educator to our community and customers

Communicate customer requirements to the support team in accordance with company policies and procedures

Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Determine charges for services requested, collect deposits or payments, or arrange for billing

Attract potential customers by answering product and service questions and suggesting information about other products and services