Troutman Pepper Locke LLP · 2 days ago
Billing Manager
Harrisburg, PA
Full-time
Onsite
Mid, Senior Level
$125K/yr - $145K/yr
5+ years expTroutman Pepper Locke LLP is committed to employee support and advancement, and they are seeking a Billing Manager to oversee the firm’s Billing team. The role involves managing team members, optimizing workflow, and ensuring accurate billing processes while providing high-level customer service and acting as a liaison between various teams.
Law Practice
Responsibilities
Provide holistic updates about billing to team leadership
Review and/or prepare daily, weekly, or monthly reports as required
Review and monitor Billing transactions and activities to ensure accuracy, completeness, timeliness, and conformance to company policies
Develop strategies and tactics to optimize workflow
Work with attorneys and Legal Support to design and develop invoicing to meet client needs and guidelines
Address and respond to customer inquiries about billing, providing a high level of customer service
Act as a liaison and escalation point between the Legal team, Billing team, and other Troutman teams
Act as departmental representative at various meetings
Monitor timekeeping policies and procedures to ensure client guidelines are followed
Oversee the Billing process and ensures successful monthly close cycle
Manage, develop, and advocate for the Billing team; identify areas of opportunity for individual team member’s development and work with leadership and the team trainer to train and develop team members
Hold regular One-on-One and departmental meetings with team members; conduct mentoring/development discussions with directs reports
Maintain team expectations to ensure that they are understood by each team member and monitor them for compliance; evaluate direct reports performance; address personnel issues as needed and in a timely matter
Utilize technology resources to maximize efficiency while maintaining the highest level of professionalism
Exercise considerable judgment and discretion in establishing and maintaining good working relationships with both attorneys and staff
Qualification
Required
Ability to work and deliver in a fast-paced under pressure
Highly knowledgeable in operational strategies/business models for Billing
Highly knowledgeable in Billing application functionality/capabilities
Highly knowledgeable about legal accounting processes
Broad understanding of Aderant or another legal billing application and can utilize the system capabilities to implement billing solutions
Understands various software systems applicable to the law firm billing, cash application and collection functions
Ability to lead a team, focusing on personnel and process improvement
Has strong project management skills and the ability to prioritize and manage multiple initiatives simultaneously
Possesses excellent written and verbal communication skills
Strong analytical, organizational, interpersonal and presentation skills
Capable of analyzing complex problems and recommending and/or implementing solutions
Proficient in the use of Microsoft Word and Excel
Bachelor's degree; any combination of training, skills, and experience to perform the core responsibilities of the position may be considered
Minimum of five (5) years' experience managing a large team in a high-volume environment, with a track record of improved performance
Preferred
Experience in a law firm preferred
Experience with eBilling preferred
Company
Troutman Pepper Locke LLP
Troutman Pepper Locke LLP helps clients solve complex legal challenges and achieve their business goals in an ever-changing global economy.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase