Yale University · 1 day ago
Revenue Cycle Quality & Training Manager
United States
Full-time
Remote
Mid Level
$68K/yr - $120K/yr
3+ years expYale University is committed to contributing to a better tomorrow, and they are seeking a Revenue Cycle Quality & Training Manager. This role is responsible for developing and delivering training programs and quality data analytics for revenue cycle management at Yale Medicine.
AssociationBusiness DevelopmentEducationMedicalSocial Entrepreneurship
Responsibilities
Deliver learning and development programs through various modalities including instructor led classes, Webinars, eLearning, small group facilitation, 1:1 coaching, self-directed reference materials
Apply instructional design (ADDIE) methodology when developing and delivering learning programs. Design eLearning outlines and storyboards as needed
Build relationships with business unit leaders and managers when initiating the creation of a learning program and during the closure or follow up phase
Analyze user needs and create proposals for new training programs or systems
Apply project management skills to oversee timelines, key deliverables, and monitor risks during the development and implementation of a learning program
Conduct on-site performance observations of business and operations to identify specific gaps in knowledge, skills, and behavior in the learning population
Organize classroom schedules with facility and technical resources. Ensure program schedules and learner registration are setup and enrollment is monitored
Collect feedback on training quality and delivery through evaluations and surveys, etc. Assimilate results, develop and report on key performance indicators (KPI). Develop and implement measures to address identified deficiencies and enhance the program
Qualification
Required
Expertise in Adult Learning Principles: A master learning facilitator who has a deep understanding of adult learning theories and principles. This includes knowing how adults learn best, utilizing techniques such as active learning, experiential learning, and self-directed learning to engage medical professionals effectively
Revenue Cycle and Technical Proficiency: Given the revenue cycle context, it's crucial for the revenue cycle quality and training specialist to have a strong grasp of revenue cycle concepts, knowledge and technical skills related to the medical field. Being well-versed in medical terminology, procedures, and the latest healthcare and revenue cycle operations technologies enables the facilitator to provide relevant and practical training
Demonstrate mastery of general technology fluency and the ability to apply transferable technical skills across various platforms and systems, including industry standard instructional design tools and software
Platform and Systems Proficiency: Fluent in the Epic Professional Billing and other revenue cycle platforms to design and deliver technical training and develop quality reports and other performance improvement instruments
Effective Communication and Interpersonal Skills: Master facilitators must possess excellent communication skills to convey complex information clearly and effectively. Additionally, strong interpersonal skills are needed to build rapport with learners, foster a collaborative learning environment, and address any concerns or questions that may arise during training
Curriculum and Instructional Design Expertise: The ability to design and develop comprehensive curricula and instructional materials tailored to the needs of medical professionals is essential. This includes creating engaging content, leveraging technology and multimedia tools, and continually assessing and refining the training programs based on feedback and learning outcomes
Bachelor's degree in business, human resources, organizational communication, or related field
3-5 years of experience designing, developing, delivering, and evaluating leadership development, operations training, and performance improvement initiatives
Preferred
Revenue Cycle Informaticist Epic certification
Professional Billing Epic Certification
Company
Yale University
Yale University is a research and education institution that prioritizes its students.
10001+ employees
H1B Sponsorship
Yale University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (355)
2024 (449)
2023 (214)
2022 (208)
2021 (190)
2020 (155)
Funding
Current Stage
Late StageTotal Funding
$42.86MKey Investors
Bezos Earth FundAlfred P. Sloan FoundationHyundai Hope On Wheels
2025-10-23Grant
2025-05-21Grant· $0.05M
2023-01-01Grant· $1.27M
Leadership Team
Geoffrey Chatas
Senior Vice President for Operations
Jack Callahan
Senior Vice President for Operations
Recent News
2025-12-10
Company data provided by crunchbase