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Frost · 18 hours ago

Treasury Management Customer Service Representative

San Antonio, TX

Full-time

Onsite

Entry Level

1+ years exp

Frost is a well-established bank dedicated to providing exceptional banking services for over 150 years. They are seeking a Treasury Management Customer Service Representative who will serve as the first line of support for customers, addressing technical issues related to Treasury Management Services while building relationships with integrity and excellence.

Banking

Comp. & Benefits

Responsibilities

Use of multiple computer systems to gather information, identify, troubleshoot, and resolve customer questions and/or technical issues with regard to all Treasury Management Products

Escalate unresolved issues to internal support areas including team members, leaders, and Product Managers

Deliver updates to all involved parties including customers on unresolved issues

Offer a back-up plan while escalated issue is being reviewed/resolved

Ensure any assigned daily customer set-ups and maintenance are complete and accurate

Install Remote Capture Software to PC’s purchased by Commercial Customers to utilize Treasury Management Products

Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

Qualification

Customer service experienceTreasury Management knowledgeMicrosoft WindowsMulti-taskingCall Center experienceAssociates DegreeBilingual EnglishBilingual SpanishCommunication skills