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Healthie · 2 days ago

Senior Technical Support Representative (6am-2pm EST)

United States

Full-time

Remote

Mid, Senior Level

$85K/yr - $93K/yr

5+ years exp

Healthie is a healthcare technology company seeking a Senior Technical Support Representative to provide exceptional product support and after-sales follow through to their customers. The role involves troubleshooting potential bugs, documenting feature requests, analyzing customer data, and offering fast and painless customer support primarily via email.

Electronic Health Record (EHR)Enterprise SoftwareHealth CareNutritionSoftwareWellness

Diversity & Inclusion

No H1B

Responsibilities

Provide fast and painless customer support via email

Troubleshoot potential bugs

Document feature requests

Analyze customer data

Help customers get started with the product

Collaborate with the rest of the team to elevate the voice of the customer

Qualification

Customer supportTechnical troubleshootingHealthcare technologyHelp ScoutStripeSendgridMixpanelShortcutSumo LogicProblem-solving

Required

5-8 years of experience working in similar customer-facing roles at a software as a service business

Confidence with queue work

Bonus points if you've worked at a healthcare technology company

Full-spectrum generalist with a strong foundational understanding of single sign-on, billing and invoicing, modern browsers (plus developer tools) and mobile operating systems, email deliverability, DNS records, reading log files of any kind

Excellent writing skills with the ability to take complex subjects and break them down using clear and simple language

Organized and self-directed, thriving in an independent work environment

Ability to ask good questions and embrace the chance to grow and get better

Great problem-solver with the ability to process and resolve issues quickly

Well-versed in the tools of the trade including Help Scout, Stripe, Sendgrid, Mixpanel, Shortcut, and Sumo Logic

Desire to be part of the support team for a while and excitement to continue sharpening skills in a customer-facing position

Fluent English speaker/writer

U.S. work authorization