Delta Electronics Americas · 1 day ago
Field Application Engineer (Power and Thermal Products)
Raleigh, NC
Full-time
Onsite
Senior Level
5+ years expDelta Electronics Americas is a global provider of power and thermal management solutions, focused on innovative, energy-efficient solutions. The Field Application Engineer role involves technical support, product management, and collaboration with sales and engineering teams to ensure successful product implementation and customer satisfaction.
Electrical Distribution
Hiring Manager
Akansha Bajpai (爱希)
Responsibilities
Technical support and project lead to named key accounts (including factory liaison)
Pre-sales support & expanding product usage at target key accounts
Deep understanding of the product and all its functions – become the GO-TO tech expert
Verifying the Manual is correct compared to Function
Testing new product introductions to verify they perform to specifications
Supplying any issues/bugs/errors back to the R&D team
Pre-Sales application demonstration, design-in, test/POC, documentation
Post-Sales Trouble shooting product issues, validation, on-site and RMA/Rework Assistance
Support Sales team and Customers with product training
Support Email, Web, and Phone call service requests
Attend tradeshows and support technical conversations with potential customers
Assist Product Launch and defines areas of product improvement for next gen
Work with PM and Marketing to make sure product documentation on web page, production selection site and supplied to customers is accurate
Increase application know-how, developing application notes for product and architecture
Develops Power Points for Sales team to use when promoting the product
Application Champion for IA Solution Center Collaboration & success case harvesting
Product Pack or Kit Development & Test
Qualification
Required
B.S.E (EE, ME or related) & 5+ years' experience of related product experience, product management methods
Technical understanding of Power and Thermal Products
Technical capability to understand the product and applications (what it is, where to sell it, how to compete)
Communicate ideas to a team and see the bigger picture of how your work will be used by others in the organization
Take responsibility, being comfortable with making decisions, and taking ownership of the role & the product
Staying up to date with industry: marketing trends, technical advances, and expertise
Able to create steps necessary to achieve realistic results-oriented goals
Skills: Research, Data Analysis, Planning, Communication, Cross-functional collaboration, Strategic thinking
Power and Thermal FAE focus on developing, managing, and optimizing products and solutions related to power supply converters, inverters and thermal products for cooling systems
Power Electronics Product: Established understanding in Power Electronics in the AC/DC converter, DC/DC converter, DC/AC inverter, battery knowledge, Industrious Battery Charger, AC and DC Motor Drives for various industries including Industrial Logistics, E-mobility, Energy, Agriculture, Medical, Lighting and Automation
Thermal Solutions: Established understanding the DC axial Fan, EC Fan, Liquid Cooling Solution, HPAM, Pump device, Solenoid products in the mentioned industries
Product Support: Incorporating power and thermal development with engineering teams is critical for preventing failures, ensuring safety, and enhancing customer satisfaction
Market Growth Goal: The Power and Thermal FAE is driven by increasing demand from various industries, including e-mobility, new energy power
Product vision and strategy: Defining the long-term vision, strategy, and roadmap for power and thermal management products
Cross-functional collaboration: Working closely with engineering, design, marketing, and sales teams to ensure successful product development and launch
Technical expertise: Communicating technical information effectively and understanding the technical details of the products
On-site technical support: Utilizing the knowledge to resolve customer's technical issues and demonstrate the product performance
Familiarity with industrial market segments such as: Appliance, Food & Beverage, Material Handling, Off-road vehicles, CNC machines, Energy, Packaging, Oil & Gas
Ability to understand a customer needs and to probe for answers, and then determine a solution and advocate that solution to the customer
Effective presentation skills in front of customers
Able to travel out of state and country 20-30%
Detailed and results oriented with a strong sense of initiative in tackling tasks
Ability to manage multiple projects and activities at one time
Strong commitment to teamwork and the success of others
Develop and maintain relationships
Highly motivated self-starter with time management skills
Ability to adapt to Delta's unique and dynamic culture
Trustworthy and ethical
Company
Delta Electronics Americas
Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities.
201-500 employees
H1B Sponsorship
Delta Electronics Americas has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (7)
2023 (6)
2022 (8)
2021 (5)
2020 (6)
Funding
Current Stage
Growth StageLeadership Team
Han Monica
Americas Chief Human Resources Officer
Victoria Moffat
People Partner
Company data provided by crunchbase