Help Desk Support jobs in United States
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Satwic Inc ยท 21 hours ago

Help Desk Support

positionLos Angeles, CA
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Satwic Inc is looking for a Help Desk Support professional to assist their Information Technology Division. This role involves providing first-level technical support for end users and troubleshooting various hardware and software issues while maintaining documentation of service requests.

Business IntelligenceInformation TechnologySoftware
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H1B Sponsor Likelynote

Responsibilities

Respond to user inquiries via phone, email, or ticketing system, providing timely and courteous assistance
Troubleshoot and resolve common issues related to hardware, software, and network connectivity
Escalate unresolved or complex problems to higher-level IT staff, ensuring proper follow-up and resolution
Maintain accurate records of service requests, actions taken, and outcomes in the help desk system
Assist with account management tasks such as password resets and access permissions in accordance with security protocols
Provide guidance to users on basic system operations and best practices to prevent recurring issues
Support deployment of software updates and patches under supervision of IT personnel

Qualification

Technical supportTroubleshootingHelp desk operationsTicketing systemsCustomer serviceBasic cybersecurityCommunication skills

Required

Foundational IT knowledge
Strong customer service skills
Ability to diagnose and resolve basic hardware, software, and connectivity problems
Experience responding to user inquiries via phone, email, or ticketing system
Ability to troubleshoot and resolve common issues related to hardware, software, and network connectivity
Ability to escalate unresolved or complex problems to higher-level IT staff
Ability to maintain accurate records of service requests, actions taken, and outcomes in the help desk system
Ability to assist with account management tasks such as password resets and access permissions
Ability to provide guidance to users on basic system operations and best practices
Ability to support deployment of software updates and patches under supervision of IT personnel

Preferred

Familiarity with ticketing systems
Basic cybersecurity principles

Company

Satwic Inc

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Satwic Inc.
dateFounded in 2000
location
Glendale, California, USA
people-size51-200 employees
web-link
http://satwic.com/

H1B Sponsorship

Satwic Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (5)
2023 (1)
2022 (3)
2021 (3)
2020 (3)

Funding

Current Stage
Growth Stage

Leadership Team

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Natesh Kodancha
Partner/CEO
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Company data provided by crunchbase