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Triple-S · 20 hours ago

Member Engagement Outreach Manager - TSS

Guaynabo, PR, US

Full-time

Onsite

Senior Level

5+ years exp

Triple-S is committed to providing meaningful job experiences and delivering high-quality healthcare. The Member Engagement Outreach Manager will be responsible for implementing outreach activities for various healthcare businesses and ensuring effective execution of engagement programs.

FinanceInsurance

Diversity & Inclusion

Responsibilities

Collaborate with internal stakeholders and external vendors to ensure effective execution of call centers process, script adherence, regulatory compliance and consistent messaging across outreach

Collaborate with the Call Center and Field Manager to develop outreach programs to achieve Triple-S membership goals

Oversee operational performance of outreach campaigns, monitoring key performance indicators such as contact rate, productivity, quality and SLA compliance and implementing corrective actions, optimizing workflows to drive continuous improvement

Support and implement customer engagement activities in special accounts or establish collaboration with other Regional Manager, Sales Directors, or Provider’s staff

Support and supervise third parties outreach vendor such as Promotional Agencies, Outbound Call Center, Member Engagement suppliers, E- Commerce Agencies etc

Participates in diverse committees within the company as needed

Hires, trains, coaches, counsels, motivates, and evaluates the performance of direct reports

Establishes disciplinary actions when necessary and promotes employee performance recognition when applicable

Support Management or special projects, as needed