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Ampcus Inc · 1 month ago

Clerk-Arbitration

Bordentown, NJ

Full-time

Onsite

New Grad, Entry Level

$17/hr - $19/hr

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are seeking a Clerk-Arbitration to review customer complaints, advise on auction policies, and support resolution of after-sale problems. The role involves maintaining accurate files for arbitration cases and providing quality customer service.

Data ManagementInformation Technology

Responsibilities

Review customer complaints and mechanical reports about vehicle condition

Advise customers of Auction policy and the complaint and arbitration process

Support the resolution of after-sale problems, such as issues with title, mileage, frame damage, etc

Monitor and maintain accurate files for each arbitration case, and interact with Auction sales personnel regarding information on vehicle sales, etc

Promote the Auction and its services with customers to gain additional business including, but not limited to, post-sale inspections

Assist with the review of customer claims to verify that they meet Organization's National Arbitration policies and any account-specific guidelines

Interface with all departments involved in the complaint including the fact finding and investigative phases

Assist with the screen and input all qualified vehicles for post-sale inspection

Inform buyers and sellers on the process, cost, and timing for completion of all PSI or buyer claims

Perform sale day administration functions including customer service, data entry, filing and routing, etc

Provide quality customer service through face to face and phone support. Route calls appropriately, answer questions and provide support

Perform basic data entry into the AS 400 computer system

Copy data and compile records and reports. Sort and file documents

Operate office equipment, such as copier, fax machine, scanner, postage machine, etc

Answer phones, convey messages, and run errands. Greet and assist customers

Provide quality customer service through face to face and phone support. Answer questions and provide support

Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence

Perform other duties as assigned by management

Qualification

Customer serviceData entryBasic computer skillsCommunication skillsAutomotive experienceOffice equipment operationOrganizational skills

Required

High School Diploma or equivalent required

Prior clerical or administrative experience required

Valid Driver's License and safe driving record required

Strong verbal and written communication and organization skills with strong attention to details required

Basic computer software skills required

Commitment to providing excellent customer service required

Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.)

Ability to sit or stand for prolonged periods of time

Ability to perform repetitive data entry tasks; manual dexterity

Vision abilities required include close, distance and depth perception

Regularly required to stand, walk, reach, talk and hear

Preferred

Working knowledge of federal and state laws regarding arbitration of vehicles

Automotive, mechanical or body shop experience with complaint recording and resolution

Company

Ampcus Inc

Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.

Founded in 2004