Customer Service Representative | Monday-Friday jobs in United States
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E Tech Group ยท 1 day ago

Customer Service Representative | Monday-Friday

positionNacogdoches, TX
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$12/hr - $12/hr

Etech is a company that offers a supportive work environment with opportunities for advancement. They are seeking a Customer Service Representative to handle inbound and outbound calls, assist customers with insurance claims, and ensure client satisfaction through effective communication and service.

Cyber SecurityInformation TechnologyManufacturing

Responsibilities

Take inbound or make outbound calls to customers to discuss insurance loss draft claims
Update customer information based on call interaction
Provide quality service to clients through knowledge of products and services
Handle all escalations with diplomacy, tact and respect
Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
Perform loan checks and review loan history

Qualification

Customer support experienceCommunication skillsPhone etiquetteData entry abilitiesMicrosoft Office proficiency

Required

Proficient in English with strong communication skills
Experience in customer support and client services
Excellent phone etiquette and data entry abilities
Familiarity with Microsoft Office and general computer skills
Previous experience in a call center environment is a plus
High school or equivalent (Required)

Benefits

Personalized Coaching and Specialized Training and Development Sessions
Tuition & Day Care Reimbursement
Community Involvement Opportunities
Paid Time Off
Rewards & Recognition for Stellar Performance
Opportunities for Advancement (Over 90% of our promotions are internal)
Medical, dental, vision & life insurance.
Company match for 401K
On-the-job training
Professional development assistance
Referral program

Company

E Tech Group

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E Tech Group offers discrete manufacturing, operations, management, cybersecurity, industrial IT, continuous, and batch processes services.
dateFounded in 1993
location
West Chester, Ohio, USA
people-size501-1000 employees
web-link
https://etechgroup.com

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Graham Partners
2024-04-11Private Equity
2024-04-11Acquired

Leadership Team

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Sean Smiley
Chief Revenue Officer
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Recent News

PR Newswire
E Tech Group Recognized with CSIA's First Certification for an Enterprise
2025-11-05
PR Newswire
E Tech Group to Showcase Zero Defect Delivery at DCD Connect Virginia 2025
2025-10-24
PR Newswire
E Tech Group Renames Recently Acquired JSat Automation
2025-09-30
Company data provided by crunchbase