Customer Advocacy Manager jobs in United States
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Agiloft · 1 day ago

Customer Advocacy Manager

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date7+ years exp

Agiloft is a global leader in data-first contract lifecycle management software, seeking a Customer Advocacy Manager to enhance their customer advocacy efforts. The role involves identifying customer success stories, managing the advocacy program, and increasing customer engagement through various marketing initiatives.

Business Process Automation (BPA)CRMEnterprise SoftwareInformation TechnologySaaSSoftware
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Growth Opportunities

Responsibilities

Increase the number of customers talking about Agiloft in the market
Identify and recruit additional customers that are willing to share their contracting story with Agiloft
Manage our existing customer advocacy program and platform and take it to the next level, especially in organization and participation
Oversee the sourcing and production of customer story assets like case studies, video testimonials, quotes, etc
Lead our review platform efforts (G2, Gartner Peer Insights, etc.) to increase the number of reviews we receive and position Agiloft well compared to competitors
Serve as marketing liaison for customers
Create a relationship with customers and get to know their stories
Source customers and their stories for various marketing initiatives like speaking at industry events, participating in webinars and speaking to industry analysts
Own annual customer awards program and make improvements to the existing process
Manage the reference program, enabling the sales team to better leverage our happy customers to advocate on behalf of Agiloft to prospects
Build and maintain a referral program, where customers can be rewarded for referring their colleagues to Agiloft

Qualification

Customer voice programSoftware marketingCustomer-focused contentBudget managementProject managementPlanning skillsCustomer relationshipsAnalytical skillsContract management knowledgeLegal tech knowledgeProcurement knowledgeSales operations knowledgeCommunication skills

Required

Proven track record (3+ years) of owning a customer voice program and up-leveling it
7+ years in software marketing
Extensive experience creating customer-focused content
Excel in customer-facing roles and holding customer relationships
Ability to project manage across various teams in an organization
Strong ability to analyze technology and process and improve upon a foundation
Excelling planning skills followed with the ability to communicate that plan
Proficient in managing, tracking and forecasting a budget

Preferred

Bachelor of Science or Bachelor of Arts degree or equivalent experience
Knowledge of the contract management, legal tech, procurement, or sales operations

Benefits

Floating holidays
A quarterly, no-questions-asked wellness day

Company

Agiloft

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Glassdoor4.4
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The most trusted global leader in data-first contract lifecycle management (CLM) software
dateFounded in 1991
location
Redwood City, California, USA
people-size201-500 employees
web-link
https://www.agiloft.com

Funding

Current Stage
Growth Stage
Total Funding
$45M
Key Investors
FTV Capital
2024-05-30Acquired
2020-08-17Private Equity· $45M

Leadership Team

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Eric Laughlin
CEO
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Brandon Wright
Director of Partner Relations
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Recent News

Morningstar.com
Agiloft Launches Enterprise-Grade Obligation Management, Pioneering the AI-Native Era of Contract Lifecycle Management
2025-12-08
bloomberglaw.com
Legal Tech Firm Agiloft Names Barnwell Chief Legal Officer
2025-12-03
PR Newswire
Agiloft Appoints Microsoft Veteran Jason Barnwell as Chief Legal Officer
2025-12-02
Company data provided by crunchbase