Brookfield Properties · 1 day ago
Renewal Specialist
Charleston, South Carolina
Full-time
Onsite
Entry, Mid Level
2+ years expBrookfield Properties, through its Maymont Homes division, is seeking a Renewal Specialist to negotiate and close lease renewals with current residents. The role focuses on providing exceptional customer service during the leasing renewal process and aims to enhance occupancy retention rates.
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Responsibilities
Process lease renewals for all Maymont homes by following our renewal policy and increasing occupancy retention rate
Ensure all lease renewal paperwork is complete & correct before uploading into the property management system and send Renewal Manager email to accept renewal
Effectively communicates the lease renewal process, month to month, and lease renewal status with current residents
Strong understanding of Maymont lease agreements and can accurately explain them to existing residents in a user- friendly manner
Follow up with residents regarding renewals/move out documents
Track paperwork and policy errors for continued analytics
Spot-check personal completed work for accuracy
Execute renewal leases through DocuSign
Builds rapport with current residents and manages all communication flow related to lease renewals
Meets and/or exceeds daily, weekly, and monthly renewal performance and measures
Understands customer needs and requirements
Outbound contact to residents during a renewal to discuss their offer and walk-thru signing a renewal lease
Adhere to all local, state, and federal laws, including all laws governing Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other applicable laws pertaining to property management or residential leasing
Resident Lease Termination/Accepting Notices to Vacate from residents to include processing lease status changes (MTM/NTV)
Understanding the reasons for resident move-out and how the company can respond to curb potential negative occupancy trends
Provides Support to the Renewal Administrative Assistant
Follow up with resident regarding renewing
Conduct yourself courteously and professionally at all times
Other duties, as assigned by supervisor or leadership team
Qualification
Required
2 years' experience in multi-family or single-family rental
Knowledge of fair housing and local real estate laws, where applicable
Working knowledge of MRI, Yardi, and/or Onesite
Fair Housing certification and SC Real Estate License
Demonstrated strong written and verbal communication skills
Demonstrated customer service skills in fast-paced environment
Detail-oriented, with the ability to produce high-quality work in a deadline-oriented environment and an ability to multi-task
Ability to prove critical thinking and problem-solving concepts
Ability to thrive in a high volume, data entry, and processing work environment, where applicable
Experience working in a work schedule environment, including in-office operations, weekends, and holidays, based on business needs
Reliable transportation to meet the schedule work environment
Preferred
Associate degree in Business, preferred or equivalent work experience
Section 8 experience, preferred
Leasing / Renewals experience, preferred
Intermediate knowledge of Word, Excel, and PowerPoint; advanced preferred
Benefits
5% 401(k) match
Wellness credits that reduce healthcare costs
Up to 160 hours of PTO annually for full-time employees
Company
Brookfield Properties
Brookfield Properties is a fully-integrated, global real estate services company
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-06-11IPO
Leadership Team
Scott Nenninger
Vice President, Business Development
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