Yale University · 1 day ago
Scheduler, YM CARE Center
United States
Full-time
Remote
Mid Level
$27.74/hr - $27.74/hr
4+ years expYale University is committed to contributing to a better tomorrow and is seeking a Scheduler for the YM CARE Center. The Scheduler will provide comprehensive clinical ambulatory scheduling for providers, ensuring prompt and courteous service to patients and their care teams while utilizing the EPIC scheduling system.
AssociationBusiness DevelopmentEducationMedicalSocial Entrepreneurship
Responsibilities
Answers telephone calls and assess urgency of call. Provides assistance or directs caller to appropriate person, contacting physician/nurse directly for urgent needs. Provides assistance to other receptionists in screening patient calls
Provides specialized information related to section, policies, procedures, insurance and services. Assists patients with the completion of forms
Builds monthly provider master schedules and clinic calendars from established sources and verifies provider sessions worked. Modifies master schedules to accommodate time off, extra patients, hospital emergencies, etc. Creates patient bump lists as necessary due to last minute provider call outs
Schedules patient appointments and resolves scheduling conflicts. Notifies patients of changes/cancellations and prioritizes urgency of appointments for rescheduling. May schedule patients into clinical research studies
Receives patients and visitors. Secures names and needs and directs accordingly. Updates patient information and verifies insurance information, level of services and tracks referrals when necessary. Initiates billing process by completing patient encounter forms and accepts and processes fee for service payments
Books diagnostic tests and specialized appointments for patients at hospitals and other medical facilities and ensures patients are provided with necessary paperwork and specialized instructions for procedures
Schedules surgical procedures for patients. Coordinates available dates for surgery and scheduling of pre and post operative exams and lab work. Obtains and distributes necessary paperwork and maintains system to track completion. Coordinates surgery schedule changes as necessary
Schedules and coordinates departmental meetings, classes, clinics, conferences, etc
Utilizes computer input and retrieve data. Merges and manipulates data to generates complex reports. Compiles and maintains clinical and patient statistical data and produces summaries and reports
Keyboards correspondence, clinical information, reports, publicity material, educational handouts etc. Composes general written material
Obtains patient charts, medical records and lab reports and verifies for completeness
Sorts, screens and distributes incoming mail. Prioritizes and ensures completion of medical forms by clinical staff. Coordinates interdepartmental communication including distribution of medical records and reports
Establishes and maintains filing systems
Maintains inventory of office supplies and educational material
May oversee and instruct support staff. Ensures adequate coverage of reception desk
Performs additional functions incidental to office activities
Qualification
Required
Extraordinary customer service skills with ability to professionally and effectively interact with all members of the patients care team, including but not limited to: the patient, parent, primary care provider, etc. Demonstrated actions as a caring and motivated team player
Demonstrated ability to handle heavy phone volume. Regularly exercise initiative with the ability to use sound independent judgment and critical thinking to effectively and appropriately manage patient/caller interactions. Ability to utilize active listening skills to accurately assess and direct callers to the appropriate resource
Strong organizational skills with a proven ability to pay attention to detail. Ability to perform a variety of routine job tasks to meet occasional conflicting demands, time pressures, deadlines or emergencies
Well-developed and competent in English language, grammar, spelling and punctuation to type accurately, enter all patient information and review medical records. Ability to deal with confidential and sensitive patient information in a professional manner while complying with all HIPAA regulations
Proven record of exemplary attendance, punctuality and reliability
Four years of related work experience, two of them in the same job family at the next lower level, and a high school education; or two years of related work experience and an Associate degree; or an equivalent combination of experience and education
Preferred
Proven experience scheduling in a high-volume healthcare related call center/medical practice
Comprehensive knowledge of medical terminology
EPIC scheduling, messaging (i.e. in-basket messages), telephone encounter, and chart review skills
Proven experience using an electronic medical record system and multi-line telephones
Proven experience with ACD lines, and call queues
Spanish speaking
Company
Yale University
Yale University is a research and education institution that prioritizes its students.
10001+ employees
H1B Sponsorship
Yale University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (355)
2024 (449)
2023 (214)
2022 (208)
2021 (190)
2020 (155)
Funding
Current Stage
Late StageTotal Funding
$42.86MKey Investors
Bezos Earth FundAlfred P. Sloan FoundationHyundai Hope On Wheels
2025-10-23Grant
2025-05-21Grant· $0.05M
2023-01-01Grant· $1.27M
Leadership Team
Geoffrey Chatas
Senior Vice President for Operations
Jack Callahan
Senior Vice President for Operations
Recent News
2025-12-10
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