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DonorPerfect · 1 day ago

Software Support Representative

United States

Full-time

Remote

Entry Level

$47K/yr - $55K/yr

2+ years exp

SofterWare is a mission-driven technology company empowering nonprofits through innovation and data. The Software Support Representative assists clients using their software solutions by providing support through various communication channels and resolving technical issues.

ComputerInformation TechnologySoftware

H1B Sponsor Likely

Responsibilities

Answer client questions in a friendly and enthusiastic way through phone, chat, and email

Provide accurate notes of all interactions with customers so that there is a record of the answers provided and actions taken

Listen to customers with empathy and capture their feedback about our products so that we can continually incorporate client feedback into our product roadmap

Own customer issues with a desire to see them fully resolved as quickly as possible

Participate in ongoing product and process training in order to maintain up-to-date knowledge to better serve and delight clients

Be available to work various shifts during our support hours so that our clients can receive friendly assistance at all points during that time

Adhere to our team’s defined Support Principles which are essential to this job

Qualification

Customer serviceProblem diagnosisRelational database applicationsEmpathyCommunication skillsSelf-driven

Required

Provide exceptional customer service by anticipating needs, and exhibiting patience and empathy

Exhibiting curiosity about the cause of reported issues complemented by the interest and ability to resolve them

Strong ability to diagnose problems and provide solutions

Excellent oral and written communication skills

Ability to adapt your message and communication style to clients with varying skill levels

Ability to learn and assimilate information quickly

Self Driven with strong work ethic and desire to do your fair share

2+ years of customer service experience

Preferred

Bachelor's degree preferred

Experience with training, teaching, or instructing is a plus

Familiarity with relational database applications preferred

Benefits

Paid time off and volunteer days

Matching gifts program

Parental and military leave

401(k) with employer match and profit sharing

Medical, prescription, vision, and dental coverage

Pre-tax dependent coverage and voluntary benefits

Short-term disability

Employee Assistance and Wellness Programs

Company

DonorPerfect

DonorPerfect provides online fundraising software.

Founded in 1981

Fort Washington, Pennsylvania, USA

201-500 employees

https://www.donorperfect.com

H1B Sponsorship

DonorPerfect has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (3)