EPB · 1 day ago
Billing Technical Analyst - Electric Billing
Chattanooga, TN
Contract
Onsite
Entry, Mid Level
2+ years expEPB provides electric and communications services, and they are seeking a Billing Technical Analyst to support day-to-day billing operations through data analysis, reporting, and process support. The role focuses on ensuring accurate and timely billing execution while collaborating with team members and leadership to improve billing processes.
InternetISPRenewable Energy
Responsibilities
Support billing operations by gathering, validating, and analyzing billing data
Assist with various billing reports to support operational and analytical needs
Verify billing accuracy, including rate application, credits, and taxes
Assist with the documentation of billing processes and procedures
Support testing, monitoring, and maintenance of billing system processes and interfaces between CIS and OSS/BSS systems
Identify basic trends or issues in billing data and escalate findings as appropriate
Collaborate with internal teams to support issue resolution and workflow efficiency
Perform assigned billing functions as needed to support department operations
Participate in special projects and process improvement initiatives
Develop working knowledge of EPB billing systems, rates, and operational workflows
Maintain detailed knowledge of the Industrial Billing process, including Power Contracts and all applicable rate structures
Ensure that all Industrial bills rendered monthly are accurate. Ensure that rates, credits, and sales taxes are applied appropriately
Maintain a thorough knowledge of EPB's General Ledger process as it relates to all aspects of Customer Accounting
Perform Billing Representative duties as needed
Ensure billing cycles are completed accurately and on time, with proper flow to financial systems
Qualification
Required
Bachelor's degree in finance, accounting, business administration, or equivalent experience required
Demonstrated ability to learn new systems, processes, operational workflows, and billing concepts
Possess and maintain a current, valid driver's license in state of residence and demonstrate safe and responsible operation of motor vehicles
Proficiency in Microsoft Office Suite, including Excel
Strong attention to detail and data accuracy
Strong analytical thinking, problem solving, and the ability to interpret complex billing data
Ability to mentor and support peers
Strong communication and collaboration skills, especially in cross-department work
Ability to identify process gaps and implement effective solutions
Preferred
2-4 years experience in billing, accounting, data analysis, or equivalent experience preferred
Experience in utility billing (electric, gas, water, telecom, and/or cable) is preferred but not required
Company
EPB
epb specializes in energy, internet, communications, and related services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$32.38MKey Investors
US Department of Energy
2023-10-18Grant· $32.38M
Recent News
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