IBA - Inquilinos Boricuas en Acción · 4 days ago
Chief Program Officer
Boston, MA
Full-time
Onsite
Director/Executive
$130K/yr - $150K/yr
7+ years expIBA - Inquilinos Boricuas en Acción empowers individuals and families to improve their lives through various programs. The Chief Program Officer is responsible for overseeing and advancing IBA's integrated portfolio of programs, providing strategic direction, ensuring compliance, and fostering community engagement.
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Responsibilities
Develop and implement a comprehensive programmatic strategy that integrates education, community services, financial empowerment, and arts initiatives
Collaborate with Directors and program managers to establish annual goals, work plans, and measurable outcomes aligned with IBA's strategic plan
Promote cross-program collaboration to eliminate silos, encourage shared learning, and drive innovation across all service areas
Represent IBA's programs externally, building strategic partnerships, attending community events, and enhancing organizational visibility and thought leadership in fields such as education, workforce development, housing stability, financial literacy, and cultural arts
Provide direct supervision and guidance to Directors of Early Education, Youth Development, Resident Services, Financial Empowerment, and Arts programs
Responsible for leading and ensure compliance with all relevant regulations, licensing standards (e.g., EEC, NAEYC), grant requirements, and Department of Education Food Program, and others
Oversee curriculum and program design, implementation, and evaluation to align with community needs and evidence-based models
Monitor program schedules, enrollment, staffing, and service delivery to optimize quality, consistency, and efficiency across all initiatives
Lead organization-wide efforts to enhance data tracking, monitoring, and evaluation systems for all programs
Ensure accurate, timely reporting of outcomes, client data, and impact metrics using tools like Salesforce
Leverage data insights to drive continuous program improvements, inform strategic decisions, and demonstrate impact to stakeholders
Conduct site visits, oversee data quality checks, and develop reports/dashboards to monitor trends, gaps, and performance
Ensure best practices in bilingual education, youth engagement, resident support, financial coaching, and arts programming
Support directors in identifying and providing professional development opportunities for educators, youth staff, resident services teams, financial empowerment and arts personnel
Foster a culture of accountability, continuous learning, excellence, and cultural responsiveness among diverse teams
Equip staff to handle complex behaviors and situations while delivering high-quality, inclusive programming
Promote team-building and knowledge-sharing to build capacity and maintain high performance
Oversee strategies to strengthen family involvement, resident engagement, and community partnerships across all programs
Ensure consistent, culturally affirming communication with families, residents, clients, and stakeholders to support empowerment, inclusion, and holistic development
Champion customer service excellence, advocacy efforts, and culturally responsive practices
Coordinate volunteers, interns, and events (e.g., festivals, workshops) to enhance community ties and program reach
Collaborate with the CFO and Philanthropy team to develop, monitor, and manage program budgets
Support fundraising initiatives, including grant writing, donor engagement, solicitations, and participation in events like the annual appeal and Jorge Hernandez Leadership Awards
Ensure financial sustainability, alignment with organizational priorities, and efficient resource allocation across programs
Review financial reports and performance metrics to meet budgetary targets and secure funding
Qualification
Required
Able to successfully pass full EEC Cori background check
Minimum 7 years of senior leadership experience in education, youth development, community services, financial empowerment, arts programming, or related non-profit fields
Proven success in managing complex, multi-faceted programs and leading diverse, high-performing teams
Strong understanding of early childhood education standards, youth development models, housing stability, financial literacy, cultural arts, and festival/event management
Must be comfortable managing tense behaviors and situations
Excellent communication, organizational, project management, and interpersonal skills
Experience with data systems (e.g., Salesforce), budgeting, partnership development, and navigating complex organizational structures
Demonstrated ability to influence through soft skills, problem-solve under pressure, and drive results in a mission-driven environment
High degree of computer literacy, including word processing, spreadsheets, and Salesforce applications
Preferred
Bachelor's degree in Education, Social Work, Non-Profit Management, Public Administration, or related field preferred
EEC Certifications (Director I and II) and case management supervision experience preferred
Bilingual (Spanish-English) preferred
Benefits
Comprehensive health, dental and vision insurance
A generous HRA provided by the company ($9,200 or $18,400 based on single and family coverage)
403b plan with annual employer contribution
Generous paid time off
Free parking (limited availability)
Company
IBA - Inquilinos Boricuas en Acción
“We shall not move from Parcel 19” IBA is a non-profit organization and a dynamic community-building agency that started in the South End neighborhood of Boston, to address displacement of low-income families due to urban development.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Vanessa Calderon-Rosado
Chief Executive Officer
Mayra I. Negrón-Roche
Chief Operating Officer
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