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Surgical Information Systems · 22 hours ago

Salesforce Administrator-Service Cloud

Kansas City, MO

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Surgical Information Systems (SIS) has been delivering innovative software and services for surgical providers for over 29 years. The Salesforce Administrator -Service Cloud will assist with the ongoing development and optimization of the Salesforce platform, working cross-functionally with multiple departments to maintain and enhance the CRM systems.

Health CareHospitalSoftware

No H1B

Responsibilities

Serve as a system administrator for the Salesforce environment with 200+ users

Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks

Create and maintain process diagrams using UPN tool

Configure and maintain AI solutions in Salesforce

Complete regular internal system audits and prepare for upgrades

Configuration to support integrations

Proficiency in Salesforce Flow

Handle the preliminary analysis of new requests, including getting to the “why” behind the request, documenting requirements, and thinking through solution recommendations that may differ from the initial request

Work with management and other teams to maintain continuous Salesforce technology growth, and apply those new skills across the company

Assist training new users; growing the Salesforce skill set across the organization; gather requirements from stakeholders and end users

Work independently with members of the user community to define and document development requirements

Excellent project management and change management skills; communication; execution; training and post change monitoring

Will work with data manipulation for analysis and cleanup using Excel and other tools; will concentrate on; Data quality awareness

Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests

Creative and analytical thinker with strong problem-solving skills

Must demonstrate exceptional verbal and written communication skills

Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details

Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications processes

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

Qualification

Salesforce AdministratorSalesforce Certified AdministratorSalesforce FlowData ManagementETL Data LoaderAgile/ScrumExcel ProficiencyProject ManagementCommunication SkillsProblem-Solving Skills

Required

Bachelor's degree preferred or Associate degree and relevant work experience

Salesforce Certified Administrator

Salesforce Platform App Developer

Minimum two years of experience as a Salesforce Administrator

Certified Salesforce Administrator (ADM201)

ETL utilizing Data Loader, Data Import Wizard, Excel

Proven ability to design and implement new processes and facilitate user adoption

Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity

Strong understanding of Salesforce best practices and functionality

Strong data management abilities

A documented history of successfully driving projects to completion

A demonstrated ability to understand and articulate complex requirements