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OrthoArizona · 2 days ago

Worker's Compensation Coordinator

Phoenix, AZ

Full-time

Onsite

Entry Level

1+ years exp

OrthoArizona is one of Arizona’s largest privately owned orthopedic practices, dedicated to providing comprehensive orthopedic and podiatry care. The Worker’s Compensation Coordinator is responsible for scheduling appointments, managing patient registrations, and facilitating communication between patients, employers, and physician teams to ensure efficient care delivery.

Health CareMedical

Responsibilities

Field initial outreach from injured workers or their employers to facilitate services by OAZ

Obtain authorization and pre-certification for services as needed

Schedule workers’ compensation appointments, follow-up appointments, and coordinate the scheduling of ancillary services

Work closely with employers, insurance adjusters, attorneys, and physician teams to communicate and collaborate on workers' compensation case issues

Manage the workflow of assigned workers' compensation cases, including telephone and email inquiries from employers, insurance carriers, attorneys and nurse case managers, regarding injured workers

Obtain information and enter pertinent data into our computer systems – including the completion and timely distribution of necessary documentation to the proper party

Performs other duties as required by your manager

Using state or federally regulated websites may require personal login credentials

Qualification

Workers' Compensation knowledgeMedical office administrationEHR systems experienceCustomer service skillsMulti-taskingClerical procedures knowledgeInsurance knowledge

Required

High school diploma or equivalent is required

At least one-year medical office administration or clinical experience is preferred, with demonstrated success understanding Workers' Compensation or an orthopedic office a plus

Exceptional customer service and patient focus. Our Workers' Compensation Specialists must make each encounter as positive as possible, realizing we are there to serve patients, their employers, and other stakeholders in the most professional manner

Multi-tasking and successfully operating in a fast-paced environment, with the demonstrated ability to handle a high volume of telephonic inquiries and documentation workflow with a high degree of accuracy

Knowledge of Insurance, particularly workers compensation and health insurance provisions are essential

Knowledge of administrative and clerical procedures, including experience with computer systems. Experience with an EHR such as ModMed or Athena Centricity is a plus