Application Training & Support Assistant jobs in United States
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Arnold & Porter · 1 day ago

Application Training & Support Assistant

positionWashington, DC
timeFull-time
remoteHybrid
seniorityEntry Level
money$53K/yr - $63K/yr
date1+ years exp

Arnold & Porter is seeking an Application Training & Support Assistant to join their Information Technology Department. This role involves providing administrative, training, and customer support for technology training initiatives and end-user support within the firm.

Consulting
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Growth Opportunities

Responsibilities

Maintain, update, and publish the monthly IT training calendar and course descriptions
Coordinate and support virtual and in-person training sessions, including webinar setup, Zoom link management, firm-wide communications, room preparation, session monitoring, and participant support
Distribute onboarding and instructional communications to new hires regarding training resources
Manage shared IT mailboxes (Training, IT Information, Pilot Feedback) to ensure timely responses and resolution of support requests
Maintain the IT On-Call Escalation Schedule
Track and manage training manuals, handouts, and classroom materials as needed
Distribute post-training evaluations and collect feedback
Coordinate repairs and maintenance of training room equipment
Schedule training room usage for other firm departments
Assist in the creation and formatting of training materials using firm-approved templates and standards
Support Application Training & Support Specialists in developing manuals, quick reference guides, and online documentation for firm systems and applications
Participate in a train-the-trainer program by observing and supporting instructor-led sessions
Progressively co-facilitate and independently deliver training classes as proficiency develops
Provide floor support during system rollouts, upgrades, and major technology changes
Deliver high-quality end-user support by promptly claiming and resolving Help Desk tickets

Qualification

Windows operating systemsMicrosoft Office applicationsTraining experienceOrganizational skillsCommunication skillsProblem-solving skillsInterpersonal skillsAttention to detail

Required

Minimum of one year of experience in a training, technology, or legal environment
Proficiency with Windows operating systems and Microsoft Office applications
Strong organizational, time management, and problem-solving skills
Ability to work independently with minimal supervision
Excellent written and oral communication skills
Ability to present information clearly to groups of varying sizes and audiences
Proven ability to manage multiple tasks in a fast-paced environment with strong attention to detail
Demonstrated discretion and ability to maintain confidentiality
Professional demeanor with strong interpersonal and client service skills
Flexibility to work additional hours as needed

Preferred

Prior law firm experience preferred

Benefits

The firm may provide a discretionary bonus annually.

Company

Arnold & Porter

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Arnold & Porter combines sophisticated regulatory, litigation, and transactional capabilities to resolve clients’ most complex issues.
dateFounded in 1946
location
Washington, District of Columbia, USA
people-size1001-5000 employees
web-link
http://www.apks.com/en/

Funding

Current Stage
Late Stage

Leadership Team

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Jeffrey Miller
Partner
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