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Ascension · 19 hours ago

Service Delivery Manager

Indianapolis, IN

Full-time

Onsite

Mid, Senior Level

$118K/yr - $160K/yr

3+ years exp

Ascension is a healthcare organization committed to serving others and providing personalized care. They are seeking a Service Delivery Manager to oversee service delivery against performance metrics, manage relationships with stakeholders, and ensure vendor compliance with contracts.

CharityHealth CareHospitalNon Profit

H1B Sponsor Likely

Responsibilities

Manage the delivery of services against agreed upon performance metrics and oversee the execution of governance responsibilities

Own the business relationship with key stakeholders in the local health system

Addresses identified issues escalated by governance teams and refers issues to appropriate leaders and managed partners for resolution

Provide guidance to business and legal teams with contract changes, negotiations and terminations

Ensures vendors' contractual compliance by tracking and managing performance against Service Level Agreements (SLAs) and other contract terms

Collaborate with managed service providers and vendors to ensure business needs and budget are met in the ministry

Assist managed service partners with training, directing, development and evaluation of staff

Collaborate on needs analysis for customer service, upgrades or changes to systems

Recommend cost-effective hardware/software solutions

Manage multiple projects, often through subordinate project managers or coordinators

Ensure resources and organization structure are in place and operating effectively; and anticipate conflicting needs and proactively resolve them

Direct, develop, and present to management various analyses that include organization, systems, feasibility and cost/benefit studies, implementation plans

Exercise judgment and influence on key technical decisions, standards, policies, environment selection, architecture, data flows and technical solutions

Assist in the development of plans for installations, conversions and upgrades to ensure minimal impact on end users while providing required outcomes

Qualification

ServiceNowTechnical backgroundLeadership experienceHealthcare technologyManaged Service ProvidersFacilitating technical callsRelationship building

Required

High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required

3 years of leadership or management experience preferred

Preferred

Technical background

Experience with ServiceNow

Infrastructure and/or healthcare technology

Leadership experience

Relationship building skills

Experience working with Managed Service Providers

Experience facilitating technical calls to drive resolution

Benefits

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

Company

Ascension

Glassdoor3.4

Answering God's call to bring health, healing and hope to all.

Founded in 1999

St Louis, Missouri, USA

10001+ employees

https://healthcare.ascension.org

H1B Sponsorship

Ascension has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (11)

2024 (7)

2023 (1)

2022 (3)