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Jamaica Plain Neighborhood Development Corporation · 5 days ago

Senior Operations Coordinator

Boston, MA

Full-time

Hybrid

Mid, Senior Level

$68K/yr - $72K/yr

4+ years exp

Jamaica Plain Neighborhood Development Corporation (JPNDC) is a community development corporation focused on transforming the lives of MA residents affected by inequities. The Senior Operations Coordinator will provide leadership and oversight of operational systems, staff supervision, and ensure data integrity across operations.

Civic & Social Organization

Responsibilities

Provide day-to-day supervision, coaching, and task coordination for: Operations Coordinator(s), Administrative Assistants / Front Desk staff, Administrative Support Floater(s)

Assign and monitor workloads to ensure adequate front desk coverage, event support, facilities coordination, and administrative coverage

Support onboarding, training, and cross-training of Operations administrative staff

Escalate staffing capacity issues, coverage gaps, and performance concerns to the Operations Manager

Serve as the primary owner of operational tracking tools, including: Smartsheet workplans, trackers, dashboards, and reporting logs, SharePoint folder structures, naming conventions, and permissions

Ensure all Operations staff follow established file storage, documentation, and version-control standards

Monitor completion of required logs (vendor tracking, space usage, supply inventory, event tracking, asset logs, etc.)

Prepare and submit recurring operational reports for the Operations Manager and AVP of Operations

Support data quality, documentation consistency, and readiness for audits, leadership reviews, and board reporting

Oversee daily office operations including: Front desk workflows and visitor management, Conference room and shared space scheduling, Mailroom operations and administrative logistics

Coordinate facilities and vendor requests (cleaning, maintenance, copier, IT tickets, etc.) and track follow-through

Monitor office supply levels, purchasing requests, and inventory tracking

Ensure shared spaces are maintained to organizational standards

Provide oversight and quality control for internal and external events supported by Operations staff

Ensure event logistics (space booking, catering, AV, accessibility, materials) are tracked and documented properly

Maintain visibility into the organization-wide event and space calendar

Support post-event documentation, reporting, and expense tracking

Act as a key liaison between Operations and HR, IT, Data, Finance, and program teams on operational matters

Support the Operations Manager with: Workplan tracking, Process documentation, Internal systems improvements

Provide operational and administrative support to the AVP of Operations as assigned, including special projects and reporting needs

Participate in Operations planning meetings and contribute to continuous improvement initiatives

Other task as assigned by the Operations manager and AVP of Operations

Qualification

Operations ManagementStaff SupervisionMicrosoft Office SuiteSmartsheetSharePointSalesforceBilingual English/SpanishOrganizational SkillsCommunication Skills

Required

4–6 years of progressive experience in operations, administration, or facilities coordination

Demonstrated experience of supervising or leading administrative staff

Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)

Smartsheet or similar project management tools

SharePoint or cloud-based document management systems

Strong organizational, documentation, and follow-through skills

Excellent written and verbal communication skills

Preferred

Bachelor's degree in business administration, operations, or related field

Experience with Salesforce or other CRM systems

Bilingual English/Spanish

Benefits

Up to 90% of individual insurance premiums paid for health, vision, and Altus dental insurance

2 weeks of vacation plus one week at the end of the year and 14 holidays recognized per year

Employer-paid life & disability insurance

A vested 403b retirement plan

CEU Credit or comparable training for professional development in areas such as DEI, economic and workforce development, early childhood education, and affordable housing and real estate finance